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Delivering the practical retail insights to ensure you achieve customer satisfaction

27th April 2017, London

The Customer Satisfaction Awards have a unique presence in the retail industry. Running for over 15 years, the 2017 awards are based on a consumer survey of 10,000 individuals rating the retailers they have shopped at over the last year, making these results the most comprehensive and important measure of customer satisfaction in the UK retail sector.

In 2017 we’ll be incorporating a full day conference prior to the awards show, bringing the past winners and disrupters to share their insights on achieving customer satisfaction together. We’ll be highlighting cutting-edge future consumer trends alongside the awards so you can leave with innovative, award-winning takeaways to implement as well as the opportunity to celebrate the most critical metric to all retailers – customer satisfaction.

We look forward to seeing you in April 2017 for a comprehensive, customer-centric day!

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Event News

Re-thinking your in-store experience

Admittedly, people who go in to shops are quite often looking for something – they might not even know what this is themselves – but if they don’t find it, they will leave immediately. With the role of the high street changing, in-store experience is an aspect that all retailers need to analyse and develop in order to create a space that draws the consumer in on a higher level. 

Understanding your consumers

This statement does not come with a defined black and white answer. The understanding of consumers will always be a mystery for retailers.

Congratulations to our 2016 winners!

2016 saw the CEO of Carpetright, Wilf Walsh join us as our keynote speaker providing an entertaining and insightful case study into the turnaround of Carpetright and the renewed customer focus before the awards presentation and celebrations.

Who should attend

See who you will meet at this years awards.

Countdown to Customer Satisfaction Conference and Awards 2017