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Attend the most interesting panel discussions!

Financial services are offered plenty of opportunities to improve the customer experience, in a world transformed everyday by digital transformation. Customer expectations have never been higher, and the success of a company is increasingly depending on how it responds to those needs. In a world where financial services are under threat of being replaced by other actors, bigger and who better understand customers, they need to adapt and be inspired by these alternative companies. Our 2 different panels aims to provide the audience with key takeaways to inspire them to embrace new technology and work more closely with Fintech.

In our 1st panel discussion, our speakers will explore how to embrace new trends and technologies to enhance the customer experience. This insightful panel discussion will look at the different available strategies and technologies the market has to offer to improve the customer experience quickly. Sonali Verma, Head Customer Experience and Innovation at Asia Bancassurance Manulife Financial and Shefali Gupta, Executive Director - Senior Vice President Strategy & Planning at DBS will be joining this panel to discuss these urgent issues.

In our 2nd panel discussion, Santosh Basker, Executive Director - Digital Transformation at Standard Chartered Bank, Luzanne Chong, Head of Customer Experience at FWD, and Neeti Mahajan, Centre Director - Head of Operations at HSBC Operations will discuss the amazing opportunity of collaborating with FinTech companies to drive company culture change, and implement internal organisation that better serve customers.

Book your tickets now to take part in these interactive audience debates led by a panel of experts.

Countdown to Customer Experience in Financial Services Summit and Awards 2018