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Customer Experience in Financial Services Summit gives a platform to the best in class institutions to discuss and deliberate the opportunities, challenges and successes in delivering an optimal service to customers. If you have any unique case studies or topics you would like to see covered on the agenda please contact the program director below if you have any questions or queries.

Natacha Girard,
Programme Director
Telephone: +44 (0) 2079366592<

  • Santosh Basker

    Executive Director - Digital Transformation, Standard Chartered Bank

  • Saurav Bhatia

    Head, Digital Insights, Group Digital Banking, Standard Chartered Bank

  • Patrick Brusnahan

    Senior Reporter, RBI

  • Nicholas Chee

    Executive Director & Head of Digital Engagement, Group Channels & Digitalisation, UOB

  • Luzanne Chong

    Head of Customer Experience, FWD

  • Neil Gardner

    Chief Customer Officer – Asia, Generali

  • Axel Gormand

    Head of CX Division, BNP Paribas Wealth Management

  • Shefali Gupta

    Executive Director - Senior Vice President Strategy & Planning, DBS

  • Vikas Jain

    Senior Director - Marketing & CX, Funding Societies

  • Michelle Liew

    Head, Group Customer Experience & Channel Management, RHB Group

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Countdown to Customer Experience in Financial Services Summit and Awards 2018