EBF Dining Club Dinner - Staying ahead in a changing market - Thursday 24th May 2012, London

The business challenge for today’s financial institutions is finding new revenue streams by:

• Acquiring new customers
• Up-sell/cross-sell to existing customers
• Adding new channels to market

You can argue that all organisations are constantly looking for new revenue streams. But here the focus is on the challenge to existing retail players including Banks, Building Societies and Insurance Companies. There are new entrants like Metro Bank, new business models like Zopa, new technologies like contactless payments and mobile apps, and new demographics either in the way Gen Y wants to interact or the rise of activities like Sharia Banking. All of these new approaches challenge the existing retail financial providers and make it harder to keep their customers loyal and win new business.

But what does all this mean to the CIO? How does this battle for customers impact IT?

Is it all about providing the ability for CIOs to deploy new applications quickly and cost effectively or is a fundamentally new approach required that allows for more flexibility in testing new ideas and supporting top line growth?

In essence, how does IT work with the business to cement the IT department as a business enabler – agile and flexible with a “fail fast and move on” type mentality particularly, when this falls outside of the traditional core banking system service and support requirements?

Our exclusive gala dinner offers an opportunity for CIO’s and IT Directors to:

• Hear about the changing market conditions
• Learn how other organisations have tackled enabling IT at the speed of business’
• Debate how you can address the new challenges ahead