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Come to Hear From Amazing Case Studies!

Our 2 days event will welcome under one roof two different conferences to cover the most urgent topics the insurance industry is facing.

The Customer Engagement stage will host start-ups and incumbents insurance companies to delve into the challenges of customer engagement, looking at this as a real opportunity to change your business model and add more value to the product delivered. 

As in any other industry; the customer is king, and digital transformation is the only one way to stay in the game and adapt to his high-standard demands. Mark Lehman, SeniorVice President, Head of Client Service Development at AIG will showcase a fantastic case study on how to Use Drone Technology to Deliver Creative Customer Services. This technology is more and more used in the US to better assess risks and claims and so deliver better customer services.

There is no customer services and customer engagement if your claims or underwriting processes are not streamline. This is what the Operational Agility Stage will present, over 18 sessions, mainly constituted of case studies. Steve Jackson, Head of Financial Crime & MLRO at Covea Insurance will present a session on how to substantially reduce the risks of fraud in claims processes thanks to AI and Big data. David Nixon, Head of Digital at Standard Life will present a fantastic case study on how to harness on the data generated by legacy systems to facilitate the work of you advisers, and so increase the business performance.

Do you really want to miss on 2 days of fantastic case studies, key takeaways and effective networking? Of course not, so book your tickets now!

Countdown to Digital Transformation In Insurance: Customer Engagement And Operational Agility 2018