Here is an overview of the conference programme. You can browse by category to see full details of the sessions you are most interested in or click on the tabs on the interactive calendar to see what's on each day. Clicking on any of the speakers or sponsors will show you more information about them and why they are supporting this event.
• Outlining the “follow-the-money” approach to revenue assurance and fraud to establish how to move forward and what needs to be changed
• Conducting an in-depth analysis on the main areas of revenue leakage to establish a prioritised method of operation to ensure profitability is maintained throughout
• Looking at not only CDRs but also financial systems and platforms as an established means of measuring call traffic
• Identifying the business case and need for revenue assurance during the economic downturn
• Implementing real time billing as a move forward and ironing out the complexities associated with such a move
• Addressing the future implications for revenue assurance to highlight what to expect and the change to the landscape
• Reviewing the evolution of revenue assurance
• Underlining the incremental revenue assurance approach
• Highlighting case studies for incremental revenue assurance opportunities
• Seeting up your revenue assurance departments set up
• Establishing the key questions to consider
&bull: Outlining fraud threats as seen from the premium-rate telecoms regulator’s perspective
&bull:Understanding the environments in which fraud can thrive and evolve
&bull:Developing a strategy for mitigating the risks to consumers and the marketplace
&bull:Identifying the new threats and obtaining evidence
&bull:Highlighting the importance of cooperation with domestic stakeholder groups and internationally
&bull: Learning the management of market risks
• Execution of Revenue Assurance Programs
• How to define objectives and measure sustainable results
• How to define and implement change with cost/benefit in perspective
• Examples from successful revenue assurance programs
• Outlining margin assurance at Swisscom to understand the approach and level it should be addressed at
• Monitoring margin assurance with the use of Swisscom's two step model to display the key drivers
• Reviewing the key drivers in the process to keep track of volume, prices, destinations and products
• Delving into thresholds to determine what would be considered alarming and the scenarios that should result from this
• Reviewing the next steps that should be actioned in terms of corporate customers, discounts, promotions and costs
• Establishing the benefits associated with revenue assurance and sales and marketing to provide an in-depth analysis of the business analyze
• Identifying the need for margin transparency for prevention on destination, country groups and products
• Outlining trends, contribution of destinations and contribution of products
• Building a basis for business decisions such as new price plans and new products to cope with product competition
Our version of speed-dating for business is an unparalleled networking opportunity. Bring plenty of business cards – you’ll be meeting almost every person at the conference in a packed formal networking session that gives you the chance to identify key peers and business partners, schedule meetings or arrange times to continue conversations. Participation in this session is optional, but is sure to enhance your conference experience by ensuring you make the connections you need on day 1.
STREAM 1
• Outlining the “follow-the-money” approach to revenue assurance and fraud to establish how to move forward and what needs to be changed
• Conducting an in-depth analysis on the main areas of revenue leakage to establish a prioritised method of operation to ensure profitability is maintained throughout
• Looking at not only CDRs but also financial systems and platforms as an established means of measuring call traffic
• Identifying the business case and need for revenue assurance during the economic downturn
• Implementing real time billing as a move forward and ironing out the complexities associated with such a move
• Addressing the future implications for revenue assurance to highlight what to expect and the change to the landscape
• Reviewing the evolution of revenue assurance
• Underlining the incremental revenue assurance approach
• Highlighting case studies for incremental revenue assurance opportunities
• Seeting up your revenue assurance departments set up
• Establishing the key questions to consider
&bull: Outlining fraud threats as seen from the premium-rate telecoms regulator’s perspective
&bull:Understanding the environments in which fraud can thrive and evolve
&bull:Developing a strategy for mitigating the risks to consumers and the marketplace
&bull:Identifying the new threats and obtaining evidence
&bull:Highlighting the importance of cooperation with domestic stakeholder groups and internationally
&bull: Learning the management of market risks
• Execution of Revenue Assurance Programs
• How to define objectives and measure sustainable results
• How to define and implement change with cost/benefit in perspective
• Examples from successful revenue assurance programs
• Outlining margin assurance at Swisscom to understand the approach and level it should be addressed at
• Monitoring margin assurance with the use of Swisscom's two step model to display the key drivers
• Reviewing the key drivers in the process to keep track of volume, prices, destinations and products
• Delving into thresholds to determine what would be considered alarming and the scenarios that should result from this
• Reviewing the next steps that should be actioned in terms of corporate customers, discounts, promotions and costs
• Establishing the benefits associated with revenue assurance and sales and marketing to provide an in-depth analysis of the business analyze
• Identifying the need for margin transparency for prevention on destination, country groups and products
• Outlining trends, contribution of destinations and contribution of products
• Building a basis for business decisions such as new price plans and new products to cope with product competition
Our version of speed-dating for business is an unparalleled networking opportunity. Bring plenty of business cards – you’ll be meeting almost every person at the conference in a packed formal networking session that gives you the chance to identify key peers and business partners, schedule meetings or arrange times to continue conversations. Participation in this session is optional, but is sure to enhance your conference experience by ensuring you make the connections you need on day 1.
• Using a monitoring system to detect fraudulent activity and sensor large quantities of data usage
• Defining the need for appropriate expertise in fraud monitoring to ensure effective management of fraudulent activity
• Pinpointing who is responsible for the monitoring issues to establish expectations
• Identifying usage patterns for data fraud and theft of IP addresses to detect fraud early on
• Anticipating the expected change to occur across networks to learn best practice for coping with this
• Encouraging vendors to generate technology that addresses the issue of hacking to plan for a long term solution
• Discussing the concept of mobile / finance payments
• Defining how to adopt a protective strategy
• Unravelling mobile money and the impact for operators and customers
• Reviewing the risks involved in mobile money – making money versus revenue leakage
• Outlining effective strategies, actions and controls to mitigate fraud risks, revenue leakage and securing transactions
• Discovering future trends in the environment of contactless payments
• Identifying good customers and ensuring fast access to services
• Identifying fraud risk from previous non-payment to organised fraud
• Making sure accurate payment information is captured
• Moving to offering identity services to your customers
• Outlining what can be seen to be at the forefront of telecom fraud in order to try and remain one step ahead of the fraudster
• Highlighting a sophisticated regulatory system that is currently in place to detect fraudulent activity
• Creating a management system that effectively compiles a database for customer traffic and detects abnormalities and fraudulent actions
• Discovering why some countries may have more effective methods of detection than others to comprehend what resources are required for effective fraud management
• Defining a system that allows you to capture the traffic on route
• Unravelling the necessary steps that must take place when faced with PBX hacking in a country with less regulatory infrastructure to drive down fraud
• In addressing future fraud risks how can we learn from the past?
• What is on the horizon in terms of risk versus technology – I would focus here on Near Field Communications risk and its impact on mobile payment risks
• Where is the soft under-belly in respect to fraud and is it a no win situation?
• How can the Fraud community be more pro-active in the way they carry out their role?
• What is biting your ankles today?
STREAM 2
• Outlining the “follow-the-money” approach to revenue assurance and fraud to establish how to move forward and what needs to be changed
• Conducting an in-depth analysis on the main areas of revenue leakage to establish a prioritised method of operation to ensure profitability is maintained throughout
• Looking at not only CDRs but also financial systems and platforms as an established means of measuring call traffic
• Identifying the business case and need for revenue assurance during the economic downturn
• Implementing real time billing as a move forward and ironing out the complexities associated with such a move
• Addressing the future implications for revenue assurance to highlight what to expect and the change to the landscape
• Reviewing the evolution of revenue assurance
• Underlining the incremental revenue assurance approach
• Highlighting case studies for incremental revenue assurance opportunities
• Seeting up your revenue assurance departments set up
• Establishing the key questions to consider
&bull: Outlining fraud threats as seen from the premium-rate telecoms regulator’s perspective
&bull:Understanding the environments in which fraud can thrive and evolve
&bull:Developing a strategy for mitigating the risks to consumers and the marketplace
&bull:Identifying the new threats and obtaining evidence
&bull:Highlighting the importance of cooperation with domestic stakeholder groups and internationally
&bull: Learning the management of market risks
• Execution of Revenue Assurance Programs
• How to define objectives and measure sustainable results
• How to define and implement change with cost/benefit in perspective
• Examples from successful revenue assurance programs
• Outlining margin assurance at Swisscom to understand the approach and level it should be addressed at
• Monitoring margin assurance with the use of Swisscom's two step model to display the key drivers
• Reviewing the key drivers in the process to keep track of volume, prices, destinations and products
• Delving into thresholds to determine what would be considered alarming and the scenarios that should result from this
• Reviewing the next steps that should be actioned in terms of corporate customers, discounts, promotions and costs
• Establishing the benefits associated with revenue assurance and sales and marketing to provide an in-depth analysis of the business analyze
• Identifying the need for margin transparency for prevention on destination, country groups and products
• Outlining trends, contribution of destinations and contribution of products
• Building a basis for business decisions such as new price plans and new products to cope with product competition
Our version of speed-dating for business is an unparalleled networking opportunity. Bring plenty of business cards – you’ll be meeting almost every person at the conference in a packed formal networking session that gives you the chance to identify key peers and business partners, schedule meetings or arrange times to continue conversations. Participation in this session is optional, but is sure to enhance your conference experience by ensuring you make the connections you need on day 1.
• Taking the revenue assurance maturity model to the next step to accommodate for change
& bull; Familiarising yourself with the concept of cost assurance and margin assurance as the key drivers to increasing revenue
• Getting to grips with margins to uncover how best to cope with the economic downturn
• Establishing direct methods for increasing revenue and providing evidence for how these are beneficial
• Identifying which data may be permitted to be labelled as revenue to map out an effective management plan
• Strategising a quick fix approach to generating revenue by looking at cost assurance methods
• Outlining the status of telecoms and revenue assurance in the current economic climate to comprehend how this is affecting the markets attitudes to pricing
• Continuously being aware of your margin analysis whilst pricing remains in constant flux
• Putting forward an approach to ensure that only profitable business is sold within such a competitive market
• Determining how to price your services effectively by using third parties to benchmark your products
• Analysing the extend to which an operator should forward price onto a future cost base
• Clearly defining the role and need of an analysis team and data warehousing within the larger remit of Skype’s Revenue Assurance and Fraud group to establish the evolution of the department
• Evolving of from the usual cost center to contributing positively to Skype’s revenue to produce a smoother customer experience
• Providing quick access to the data to accomplish the change in the Fraud team’s value
• Gaining insight into customer behaviour to allow to propose changes based on the cost/benefit analysis
• Monitoring progress of the changes to be able to identify new opportunities for further revenue optimisation
• Highlighting the importance of revenue leakage to ensure it is managed in the optimal manner
• Implementing a sustainable and embedded company wide revenue strategy to ensure consistency is maintained throughout
• Questioning if revenue assurance should be considered to be a cost or profit centre to produce visibility throughout the entire process
• Translating successes into substantiated financial data to ensure profitability is being considered
• Defining the ideal revenue assurance team in the face of the rising changes in order to equally distribute responsibility for the scope across subject matters
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