Programme

Registration and refreshments

Chairman's opening remarks

Keynote Presentation: Setting the context of fraud prevention for telecoms in order to provide an overview

• Revising the importance to know our customers and what they want in order to ensure that we serve the business

• Identifying the key areas in which the fraud professional can have impact in order to provide robust solutions

• Evaluating the nature of the solution in order to avoid the prescriptive and provide flexibility of action • Outlining a rounded approach – people, process and technology in order to take all aspects into consideration

• Assessing the needs of all security disciplines working together in order to provide a robust and converged response to fraud

• Measuring overall success in order to deliver profit

Ernst & Young Global revenue assurance survey 2013: Delivering further value to the revenue, cost and cash agenda

• Considering new services and how they provide a new challenge in order to review the increased risk they possess

• Enhancing opportunities of decreasing revenue assurance leakage in order to prove that development of revenue assurance still exists

• Improving revenue assurance coverage of revenue streams focusing on new data services to remain aligned with the industries strategic direction

• Outlining difficulties in recovering the identified leakages in order to recover revenue wherever possible

• Identifying that a balance is required between control execution and identification of incremental opportunities to increase overall profitability

• Expanding the scope of revenue assurance up and down the revenue cycle to ensure that it can meet the challenge of assuring these services

• Prompting a new skill set required in order to face the next round of challenges associated with revenue assurance

Establishing the true remit of the revenue assurance function to maintain control of factors affecting operator revenues and costs

• Determining to what extent revenue assurance should be a holistic function rather than a purist function

• Assessing whether the scope of responsibilities should be extended to cover all potential areas of revenue leakage throughout the revenue chain

• Considering other departments and the role of RA in each function: Finance, Data Warehousing, Credit Management and Billing

• Ensuring revenue assurance is preventative as opposed to a rescue mission through involvement during new product development

Morning refreshments and networking

Case Study: Appreciating the importance of margin assurance and the controls that need to be in place for analysis in order to maximise revenue

• Revising the importance of being able to manage costs and reduce losses in order to increase margins

• Controlling performance and costs associated with customer initiated sessions in order to increase profit

• Exploring the controls that need to be put in place in order to successfully calculate margins

• Determining how these controls can be selected in order to choose the best solution

• Considering having automated systems in place in control selection in order to save time and hence money

Case Study: Switching from a 2P portfolio (Pay TV + Fixed Broadband) to a 3P portfolio (Pay TV + Fixed Broadband + Fixed Voice) to allow having a very competitive and growing market leading position

• Creating several controls in order to achieve a successful revenue line

• Looking into re-rating and re-costing in order to validate the interconnect fees

• Setting up a system for margin assurance that enables to deliver the margin per call

• Analysing traffic control in order to evaluate platform integrity

• Highlighting operation KPI’s in order to provide further analysis

Improving contact with the local/national police, national fraud agencies as well establishing wider information sharing like ‘TUFF’ and how this can be implemented in any country

• Briefing delegates on the organisation and making up of some of the key security facing specialist groups who operate within the UK telco space

• Giving the background to how the United Kingdom Law Enforcement are organized

• Highlighting the key aspects of UK legislation as it impacts on information exchange

• Identifying the key challenges to information exchange between members of the industry sector and outside organizations

• Demonstrating how TUFF, a UK based Fraud Forum, goes about exchanging information to mitigate telecom fraud and crime

Lunch and Networking

Case study: Risk assessment implementation for new products

• Establishing that new products are a life blood of a growing company in order to drive business towards their implementation

• Discussing successful implementation of these products as this is the key to ensure flourishing strategy

• Looking into ways Revenue Assurance can support new product implementation in order to provide risk assessments

• Working with the product/project team to undertake the assessments

• Sharing what Colt’s Revenue Maximiser team do in order to provide real life examples

Case study: How a leading operator is protecting mobile money transaction revenues

• An overview of mobile money technology

• Highlighting the risks facing the operator

• Outlining their approach to fraud monitoring for mobile money including examples of specific fraud types

• Assessing the risks associated with mobile banking market in order to develop an effective customer identification and authentication system

• Advancements in technology and how this will complement the future expansion of the operators services

Case Study: Determining the impact of traffic growth on revenue assurance

• Searching for a new solution to collect statistical data due to multiple traffic growth

• Defining requirements for statistics collection methods from the revenue assurance prospective in order to maintain a high level of control and integrity of system processes

• Reviewing the benefits and drawbacks of existing collection methods and protocols when searching for an optimal solution

• Identifying a collection protocol that will have an impact in an effort to mitigate revenues loss at reasonable costs

• Defining the controls that need to be in place in order to provide traffic integrity

Case study: Building and deploying an occupational/internal fraud system

• Discussing what really is internal/occupational fraud

• Explaining our approach taken within the project

• Presenting the results

• Giving hints and tips for those considering building or developing such system

Afternoon refreshments and networking

Case study: The holistic view of the fraud prevention organisation

• How is your fraud prevention department organised?

• Discussing whether your company is covering all the possible revenue leaks

• Where is fraud cost booked in your company’s P&L?

• Analysing whether you have mapped all the fraud risks within your organisation

• Ensuring that you have all the right fraud prevention controls in place

• Taking you on a tour of my company and answering all the above questions with detail and real methods and discussing how the solution has contributed to the bottom line

Case study: Examining PBX fraud from a different and more advanced prospective in order to identify how to make the service more secure

• Assessing the clients that are more prone to PBX fraud in order to understand what clients we should focus on

• Outlining the network available to big corporate companies using PBX and how they are more prone to this type of fraud in order to look for a way to educate them

• Considering the fact that different approaches need to be taken into account while working with small business clients and corporate clients in order appreciate the differences in systems that need to be used

• Raising awareness and looking for ways to educate customers in regards to setting password to their PXB systems in order to minimise revenue loss from this fraud

• Analysing the reason PBX has come back so strongly as a fraud even though it was reduced years ago in order to look into its future

Case study: Considering external risk assessment and looking at specific examples in order to optimise control system of roaming

• Highlighting the need and benefits of an external assessment in order to draw comparison with internal approaches

• Outlining the methodology and approach used in the assessments in order to develop your own plan of action

• Assessing maturity and looking into improving the plan in efforts to increase security of the system in place

• Discussing sample cases from risk assessment in order to show real life examples

• Exploring the optimization of existing control map in order to review and improve controls

• Sharing experience on roaming audit in efforts to provide insight in Avea approach

Chairman’s summation and close of day one