The Agenda

We are dedicated to hosting an engaging two-day forum with case-study led presentations from senior-level industry professionals alongside interactive Round Tables and a Panel discussion focusing on customer centricity strategies. Furthermore, we will have dedicated workshops hosted by leading suppliers alongside 1:1 business meetings to ensure you get the most added value from this forum.

Topics that will be covered include:

Ø Digitalisation and digital transformation – evolution and implementation, including payments

Ø Customer centricity and personalised offerings

Ø Disruptors – threat or opportunity?

Ø Analytics and big data – when, where and how to impement

Ø Redesigning the customer experience from measurement to delivery – complete customer journey

Do Business On site

EBF presents a unique event format which allows learning, networking and formal business to be done on site. Not only do we boast a deeply researched event programme, with a mixture of presentation and interactive roundtable based learning and idea-sharing, the event also offers extensive formal and informal networking opportunities for everyone involved

Whether you are represent a retail bank, and want to investigate, understand or invest in services, solutions or technology to help reach your desired goals, or you are a supplier who wants to initiate, push forward, or close business on site, these meetings allow both sides to meet, understand each others’ needs or offerings and talk about business.

As well as extensive networking breaks around lunch and refreshments, at the end of an informative and lucrative day, ABF offers drinks and dinner as a way to wind down and get to know your peers on a more informal basis. A popular extension to the event, these networking opportunities are offered as part of the event package and are a great way to extend your industry network.