International Hotel Technology Forum Asia Pacific 2024

Asia's Ultimate Hotel Tech Forum: Driving Growth and Innovation Through Cutting-edge Advancements

12 - 13

November

2024
  • Pan Pacific Singapore
  • Complimentary
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Why attend?

WHAT TO EXPECT FOR 2024?

Join leading hotels in the region to discuss new trends and opportunities and learn the latest innovations and technological developments in hospitality to stay ahead of the game. Find the right solution providers to partner with to accelerate your project timeline and achieve the optimal result.

200+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

200+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

IHTF Europe 2024

Agenda

  • 12 Nov 2024
  • 13 Nov 2024
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Streams

Stream one

Stream 1

8:30 AM

Chair’s Opening Remarks

Speakers

Nicholas Wyatt
Head of R&A, Travel & Tourism, GlobalData

8:45 AM

Registration

9:20 AM

The Flight of the Condo: An In-Depth Look at the Market Trends and Growth Potential in 2025 and Beyond 

  • How big is the opportunity for the condo Hotel market in the Asia Pacific region? Where are the growth opportunities and what factors are driving this trend? 
  • How can independent developers and operators compete and differentiate themselves in this crowded market? 
  • Tapping into the consumer demand for experiences 

 

Speakers

Catherine Chan
Chief Development Officer, Hotel101 Global

9:40 AM

Refreshments & Networking Break

10 AM

Business Meeting 7

10:35 AM

Business Meeting 8

11:10 AM

Business Meeting 9

11:45 AM

Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

  • According to GlobalData (Consumer Survey, Q2 2023), 22% of Gen X, 27% of Millennials, and 25% of Gen Z strongly agreeing that their loyalties lie with more sustainable brands- can marketing push their sustainability credentials to show themselves to be a sustainable brand?   
  • Should a brand put emphasis on their technological input on sustainability, or should we focus on steering our guest’s sustainable choices? 
  • How do we bridge the gap between customer satisfaction and our hotel’s environmental mission? 
  • Can marketing techniques be used to promote a guest’s sustainable considerations?  

Speakers

Ted Horner
Owner E Horner & Associates
Olivier Berrivin
Vice President – APAC, BWH Hotels
Chris Legaspi
Chief Commercial Officer, Archipelago International

12:15 PM

Is the Hospitality Industry the New Cyber Battlefield?

  • Deep dive into the tools, techniques, and procedures applied by threat actors to breach hotels
  • Current trends in social engineering techniques
  • Evaluate approaches for detecting and stopping threats

Speakers

Jacob Andrews
Head of Service Delivery, ThreatSpike Labs
James Irving
Head of Sales, ThreatSpike Labs
Sabina Sandia
Head of Offensive Security, ThreatSpike Labs

12:35 PM

Lunch & Networking

1:30 PM

Business meeting 10

2:05 PM

Business meeting 11

2:40 PM

Business meeting 12

3:10 PM

Refreshments & Networking Break

3:45 PM

Navigating the Brand Landscape: Crafting a Compelling Identity in a Crowded Market  

  • Embracing the rise of new brands through adaptability and resilience  
  • Create strategies for maintaining brand relevance and loyalty 
  • Discuss your brand differentiators- defining the unique essence of your brand and identifying your brand's core values and distinctive attributes  
  • What can you learn from the EMEA and NA market? 

Speakers

Anmol Bhojwani
Head of Development, APAC & ME, Generator and Freehand Hotels

4:05 PM

Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

  • How will AR, VR, GenAi and Chatbots enhance the hotel stay of the future? 
  • Deploying new technologies within your current tech stack
  • What trends are here to stay? 
  • Creating a cognitive hotel – sci-fi or reality 

 

Speakers

Ted Horner
Owner E Horner & Associates
Michael Hui
Head of Information Technology Pan Pacific Hotels Group
Benjamin Krieg
Global Vice President Strategic Accounts, FutureLog
Rajeeshwaran Moorthy
TEDx Speaker and Educator

4:35 PM

Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

  • Embrace digital innovation for enhanced efficiency, personalised dining, and sustainable success
  • Transform your hotel dining experience through data driven guest experience, authentic cuisines, wellness-focused menus and tailored culinary innovations
  • Consider the impact of sustainable supply chain innovation from farm to fork!

Speakers

Ted Horner
Owner E Horner & Associates
Manu Gandotra
Complex Director Food and Beverage, Fairmont Singapore & Swissôtel The Stamford
Blake Walker
Senior Director Food & Beverage Operations, South East Asia, Hilton
Lauri Vainio
Group Beverage Director, The Mandala Group
Nitesh Matlani
Director of Rooms, Six Senses Hotels Resorts Spas

5:05 PM

Chair’s Closing Remarks

7 PM

Awards & Dinner

7:30 AM

Registration

8:30 AM

Setting the Scene & Welcome to the Forum

Speakers

Nicholas Wyatt
Head of R&A, Travel & Tourism, GlobalData

8:40 AM

Panel Discussion: Driving Guest Convenience Through Personalisation

  • Understanding the personalised maturity curve and how it impacts business KPIs 
  • Creating personalised and hyper-personalised experiences through tailored amenities 
  • Customising the check-in and check-out process 
  • Implementing personalised communication channels to keep guests engaged and informed 
  • Tailoring the room environment to individual preferences 
  • Ensuring personalised customer service throughout the stay 
  • How can hotels measure the success of their personalised guest experience programs? 
  • Personlisation Vs privacy 

Speakers

Ted Horner
Owner E Horner & Associates
Carl Wee
Vice President, Technical Services, Wyndham Hotels & Resorts
Todd Williams
General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts
Gabor Toth
Business Development International, At-Visions
Dennis Long
Dennis Long Vice President, Digital Experience, The Ascott Limited
Martin Bookallil
Founder and Principal, Bookallil Advisory

9:10 AM

Ancillaries – A US$240B Opportunity for the Hotel Industry or an Elusive Dream?

  • Travelers, ancillaries, and hotdogs: What can hotels learn from the airlines and one of the world's leading lifestyle brands?
  • Harnessing big-data and actionable insights to personalize ancillary offerings making it relevant for guests – what role AI plays?

Speakers

Bojan Jokic
Co-Founder and CEO, Epteca

9:40 AM

Refreshments & Networking Break

10:10 AM

Business Meeting 1

10:45 AM

Business Meeting 2

11:20 AM

Business Meeting 3

11:50 AM

The Art of Storytelling in Hospitality Marketing: Leveraging Technology to Craft Unique Narratives 

  • Reinventing and elevating the guest experience to ensure a memorable presence in a crowded marketplace 
  • Is AI and Machine Learning capable of creating emotional connections? 
  • Case studies of narrative excellence – how does this affect your brand identity? 
  • Digital storytelling and multisensory experiences to build engagement and anticipation 
  • Tailored tales for every guest – is there a blueprint for creative storytelling? 
  • Data-driven insights & measuring success beyond metrics 

Speakers

Mohamed Shafraz Hafiz
Director of Digital Technology & Marketing, Pulse Hotels & Resorts

12:10 PM

Integrating IT Management Systems to Managing the Journey not just the Destination 

  • Leverage technology to engage with guests throughout each stage of the buyer's journey 
  • Understanding the benefits of hotel automation 
  • Using the right IT systems to drive operational excellence 
  • You’re only as good as technology you use – analysing the right software for your hotel 

 

Speakers

Rich Stakounis
CEO, Six Stars Global

12:40 PM

Lunch & Networking

1:40 PM

Business Meeting 4

2:15 PM

Business Meeting 5

2:50 PM

Business Meeting 6

3:20 PM

Refreshments & Networking Break

4 PM

Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

  • How does your hotel’s USP directly impact your performance in occupancy rates, customer satisfaction and market share? 
  • Using digital channels to communicate your USP effectively 
  • Building a market resilience plan: Technology as an enabled to adapt your USP to current trends
  • Analyse how technology has impacted the efficacy of USPs 
  • Embracing the concept of developing a USP for a minimum viable audience 

Speakers

Ted Horner
Owner E Horner & Associates
Anmol Bhojwani
Head of Development, APAC & ME, Generator and Freehand Hotels
Tony Marshall
Vice President & Managing Director, Agilysys

4:30 PM

Investigating the Market Trends in Digital Transformation in the Asian Hotel Industry 

  • Personalisation and AI: the potential to be transformative for data-driven marketing activity 
  • The evolution of hybrid IT management optimisation 
  • A snapshot of the regulatory trends to be aware of in data protection and privacy 
  • Value chain analysis 

Speakers

Nicholas Wyatt
Head of R&A, Travel & Tourism, GlobalData

4:50 PM

Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services

Mr. Toh will explore how ANTlabs is enhancing the hospitality industry through innovative digital solutions. With over 20 years of R&D expertise, ANTlabs provides hotels and large venues with tools to improve guest experiences and generate new revenue streams. He will introduce the ANTlabs Hospitality Pyramid, highlighting the role of secure, high-speed connectivity and personalized in-room entertainment. Attendees will learn how these technologies can help hoteliers meet evolving guest expectations while optimizing operational efficiency and profitability.

Speakers

Toh Teck Kang
Chief Product Officer, ANTlabs Pte Ltd

5 PM

Chair’s Closing Remarks

Six Star Global Drinks Reception

Speakers

Select a speaker to learn more

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Ted Horner
Owner E Horner & Associates

Session Details:

Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

2024-11-12, 4:00 PM

Session Details:

Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

2024-11-13, 4:05 PM

Session Details:

Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

2024-11-13, 11:45 AM

Session Details:

Panel Discussion: Driving Guest Convenience Through Personalisation

2024-11-12, 8:40 AM

Session Details:

Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

2024-11-13, 4:35 PM

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Nicholas Wyatt
Head of R&A, Travel & Tourism, GlobalData

Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

Session Details:

Investigating the Market Trends in Digital Transformation in the Asian Hotel Industry 

2024-11-12, 4:30 PM

Session Details:

Chair’s Opening Remarks

2024-11-13, 8:30 AM

Session Details:

Setting the Scene & Welcome to the Forum

2024-11-12, 8:30 AM

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Khang NGUYEN TRIEU
Group Chief Technology Architect, Accor

20+ years of tech leadership in digital native companies and more traditional companies going for deep digital transformation. Strong advocate of “Management 3.0 | Agile Leadership Practices” and of "Tech for Good". My main leadership values: Transparency, Collaboration, Efficiency, Inclusion, Iteration.

What makes me wake up in a good mood every day is to lead Product and Tech / IT teams to:
- Ideate, Design, Build, Operate products and platforms at scale with a positive impact for the company, the society and the planet
- Architect and turn tech organizations & people into a strategic and high performing contributor to the company,
- Execute the digital | agile | devsecops agendas and transformation from C-level to operational level,
- Re-invent themselves by fostering a startup and "intrapreneurial management" mindset.

I also enjoy advising startups which need to scale up in their tech management practices.

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Chris Legaspi
Chief Commercial Officer, Archipelago International

As the Chief Commercial Officer at Archipelago International, Chris Legaspi brings over
25 years of experience in the hospitality industry. He is a seasoned and passionate
leader dedicated to delivering exceptional results and creating memorable experiences
for guests. Chris oversees the strategic and operational aspects of the Sales, Marketing,
E-commerce, Distribution, and Connectivity divisions, ensuring alignment with the
company's vision, values, and goals. He is also responsible for cultivating and
maintaining relationships with international partners, and expanding the global network
and influence.
Chris brings diverse perspectives and experiences to the team, having worked in
various roles and regions across the industry, from hotels to online travel agencies.
Driven by innovation, collaboration, and customer satisfaction, he constantly seeks new
opportunities to grow and improve the business.
In his current role, Chris leverages his expertise in revenue management and
hospitality to navigate dynamic and challenging market conditions, especially during the
COVID-19 pandemic. He has successfully shifted sales towards digital channels and
created targeted campaigns to attract and retain customers. Additionally, he has
implemented data-driven forecasting and pricing strategies to optimize revenue and
profitability, adapting to fluctuating demand and supply.
Chris works closely with internal teams and international partners to ensure alignment
and resilience, enabling the company to sustain operations and uphold the brand's
values. He has facilitated the adoption of new technologies and platforms to enhance
online presence and connectivity. Proud of his team's achievements and impact, Chris
looks forward to continuing the journey of excellence and innovation.
Chris is deeply committed to staff development and mentorship, fostering a culture of
continuous learning and professional growth. He actively supports talent development
programs, encourages innovative thinking, and provides guidance to emerging leaders
within the company. His leadership style emphasizes empowerment, collaboration, and
open communication, creating a supportive and dynamic work environment.
In addition to his role at Archipelago International, Chris frequently speaks at industry
conferences and contributes to thought leadership in hospitality management. His
insights on market trends, customer behavior, and digital transformation are highly
valued by peers and industry professionals alike

Session Details:

Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

2024-11-13, 11:45 AM

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Mohamed Shafraz Hafiz
Director of Digital Technology & Marketing, Pulse Hotels & Resorts

‘Award-Winning Marketing professional and Industry Panelist with B2C and DTC experience delivering through-the-line digital marketing campaigns that maximise sales and promotes tourism across a portfolio of luxury resorts in the Maldives.’

Experienced Director of Digital Technology & Marketing delivering the end-to-end integration of digital technology solutions into hotel workflows while launching digital campaigns to drive engagement for hotels and resorts. Collaborates to understand tourism priorities while taking ownership in delivering consistency within brand strategies across all deliverable touchpoints. Skilfully balances the demands of teams and creative standards while leading client meetings, writing and managing scopes and promoting new businesses. Continuously improves ways of working to align with campaign objectives by managing timelines and budgets while delivering end-to-end project accountability.

Session Details:

The Art of Storytelling in Hospitality Marketing: Leveraging Technology to Craft Unique Narratives 

2024-11-12, 11:50 AM

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Olivier Berrivin
Vice President – APAC, BWH Hotels

Session Details:

Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

2024-11-13, 11:45 AM

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Carl Wee
Vice President, Technical Services, Wyndham Hotels & Resorts

Carl Wee is Vice President, Technical Services, APAC for Wyndham Hotels & Resorts, and leads the technical services and design management functions for the region. He had previously served as Wyndham’s Senior Director, Design, Planning & Construction, Greater China.

Carl heads a diverse integrated Technical Services team across APAC which comprises of 2 subregions: Greater China as well as South-East Asia & Pacific Rim. He is responsible for a development pipeline of more than 450 properties in APAC across 20 brands and tiers, including both Franchised and Managed properties. Under his leadership, his team has successfully opened more than 300 hotels in the last 4 years. In addition, he also develops regional design strategies for respective brands to keep them competitive within the APAC market.

Carl has more than 20 years of experience in design and project management, as well as acquisition and divestments of various asset types. His past portfolio in renowned international real estate and hospitality companies included global projects in Europe, Middle East, Asia, and Australia; spanning Hospitality, Residential, Commercial, Industrial and Retail projects.

Session Details:

Panel Discussion: Driving Guest Convenience Through Personalisation

2024-11-12, 8:40 AM

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Varun Whig
Vice President Revenue Strategy, Capella Hotel Group
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Kate Loh
Vice President, Head of Development, Blueground

Ms. Kate Loh is the Vice President, Head of Development, APAC of Blueground. She is responsible for driving the expansion of Blueground in Asia Pacific region through strategic partnerships such as Franchise, Management and JV. Prior to this, Ms. Kate Loh held various roles in major hospitality companies such as Pan Pacific Hotels Group, Marriott International, Starwood Asia Pacific and Oakwood Asia Pacific.

Ms. Kate Loh has extensive experience in hotel, serviced apartments development, development planning and project management. She has sourced and negotiated deals for portfolio expansion across APAC, especially for expansion in new markets.

Ms. Kate Loh holds a Masters in Management of Hospitality from Cornell University and a Masters of Engineering from Imperial College of London.

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Anmol Bhojwani
Head of Development, APAC & ME, Generator and Freehand Hotels

Anmol is currently the Head of Development, Asia Pacific & Middle East for Generator – voted one of the top 50 Most Innovative Global Companies by Fast Company. Anmol’s appointment follows a record-breaking year for the business and movements to consolidate its presence in key markets across Europe and the United States. Given the growing interest and the success of the unique hybrid accommodation model, Anmol has been tasked with spearheading the expansion of Generator’s business into key destinations across the APAC & Middle East regions under its two hybrid-hotel brands Generator & Freehand Hotels.

Generator and Freehand Hotels are a collection of lifestyle and design-led boutique hotels, offering a broad spectrum of accommodation ranging from shared dormitories to private rooms and luxurious penthouse suites. Complemented by a plethora of award-winning food and beverage outlets, including poolside rooftop bars, eclectic restaurants, and lively clubs, each property delivers unforgettable experiences for guests while concurrently maximizing profitability.

With a significant footprint in the most trending European and North American destinations, Generator and Freehand Hotels are now poised for expansion and currently exploring opportunities in key tourism hubs across the Middle East and Asia Pacific, with a diversified approach that includes real estate acquisitions, leases, and management agreements tailored to individual assets or comprehensive portfolios.

Before joining Generator, Anmol held key Development appointments including leading and implementing development strategies as Vice President of Development, Asia Pacific and Middle East at Standard International’s Bangkok-based office. Anmol also oversaw development initiatives at Singapore-based Park Hotel Group and the global Jumeirah Group's Asia Business Unit, managing large property portfolios and expansion - covering various segments including Luxury, Lifestyle and Upscale across the regions.

Session Details:

Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

2024-11-12, 4:00 PM

Session Details:

Navigating the Brand Landscape: Crafting a Compelling Identity in a Crowded Market  

2024-11-13, 3:45 PM

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Catherine Chan
Chief Development Officer, Hotel101 Global

With over 20 years of experience in the real estate and branded residence sector, Catherine Chan is the Chief Development Officer at Hotel101 Global, a worldwide hotel operator and subsidiary of DoubleDragon Corporation. In this role, she leverages her expertise in new business development, market research, and strategy to drive global sales expansion and project development through franchises and partnerships.

Prior to joining Hotel101 Global, Catherine held several senior positions at Accor, the world's leading hospitality group. She was the VP, Accor One Living and Global Brand Advisory Lead, heading up Accor's mixed-use business and solidifying its leadership position as the #2 operator of branded residences worldwide. She also served as the Global Director of Residential Marketing, where she created and executed marketing strategies for Accor's residential portfolio across 25 countries. Catherine has a proven track record of delivering results and value for her clients, partners, and stakeholders in the highly competitive and dynamic real estate industry.

Session Details:

The Flight of the Condo: An In-Depth Look at the Market Trends and Growth Potential in 2025 and Beyond 

2024-11-13, 9:20 AM

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Todd Williams
General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts

Accomplished international hotelier in the luxury 5-star hotel and resort industry. Developed multicultural hotel experience, having lived and worked throughout Europe and Asia Pacific for the past 2 decades.

Session Details:

Panel Discussion: Driving Guest Convenience Through Personalisation

2024-11-12, 8:40 AM

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Benjamin Krieg
Global Vice President Strategic Accounts, FutureLog

Benjamin, as the Global Vice President Strategic Accounts, supports the strategic direction and growth of customer portfolios, placing a strong emphasis on nurturing growth opportunities within Global and Regional Strategic Partnerships. His approach focuses on seamlessly integrating client needs with FutureLog’s innovative solutions, aiming to achieve impactful results and build lasting relationships Having established FutureLog’s Sydney-based entity in 2021, FutureLog Oceania has already experienced rapid expansion under his stewardship. Oceania’s expansion is in keeping with the organisation’s global growth trajectory, doubling its global headcount within the last 18 months. Passionate about the efficiencies that technology can bring to the hospitality industry, Benjamin’s background has afforded him the opportunity to view e-procurement from multiple perspectives. A seasoned hospitality executive, Benjamin has over 20 years of experience in Asia Pacific Prior to joining FutureLog, he held senior roles dual roles as Cluster General Manager for two Bangkok downtown hotels and Area General Manager for Accor Thailand, a portfolio of 12 hotels

Session Details:

Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

2024-11-13, 4:05 PM

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Gabor Toth
Business Development International, At-Visions

Gabor Toth is an accomplished hospitality professional with extensive experience in prestigious hotels, including roles as Front Office Manager and Director of Rooms. He holds a degree in Tourism and Hotel Management from Budapest Business School and is currently pursuing Jurist Doctor studies at Eötvös Loránd University Faculty of Law. Since 2019, Gabor has been working in Business Development International at at-visions and is currently the Vice President for South East Asia and a leading expert for the Mobile App.

Session Details:

Panel Discussion: Driving Guest Convenience Through Personalisation

2024-11-12, 8:40 AM

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Tony Marshall
Vice President & Managing Director, Agilysys

Tony Marshall serves as the Vice President & Managing Director for Agilysys, where he provides strategic leadership and oversees diverse business functions to drive success in the Asia-Pacific region. With over 25 years of experience in the hospitality and travel industries, Tony has held pivotal roles including Head of Asia Pacific at WHL, General Manager of Travel at The Entertainer, Vice President of Global Sales at Peakwork AG, and Head of Asia Pacific at Orbitz. His leadership at Orbitz and Tourico Holidays significantly boosted regional sales and strategic growth. Tony's expertise lies in enterprise technology sales, strategic partnerships, and business strategy. His extensive industry experience and strategic vision continue to drive growth and innovation at Agilysys, ensuring success for clients and partners across the Asia-Pacific region.

Session Details:

Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

2024-11-12, 4:00 PM

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Rajeeshwaran Moorthy
TEDx Speaker and Educator

Rajeeshwaran Moorthy is a distinguished TEDx speaker who recently captivated audiences with his insightful talk on the space economy and its alignment with global sustainable development goals. As an accomplished finance and strategy professional, Rajeeshwaran brings a wealth of experience in academia and corporate leadership, particularly in the realm of emerging technologies like AI. His expertise in quantifying mega trends and helping organizations navigate uncertainty has made him a sought-after thought leader in strategic planning and technology implementation across EMEA and APAC.

In his role as an Adjunct Professor at Hult International Business School, Rajeeshwaran imparts cutting-edge knowledge in fintech, nurturing the next generation of leaders in finance and strategy. His academic contributions are truly global, having taught finance and business modules in diverse countries since 2015. Rajeeshwaran’s dedication to continuous learning is exemplified by his proud status as an alumnus of Oxford University’s prestigious executive strategy program.

Beyond his professional and academic endeavors, Rajeeshwaran is an active speaker at renowned business schools and industry events, including ESCP Business School, East Carolina University, and Disrupt London 20.0. He also runs his own podcast, "Talks with Raj," where he engages with industry thought leaders on a myriad of topics, enriching the conversation on key issues in today’s business landscape. Currently pursuing an MA in Law at the University of Law, Rajeeshwaran continues to expand his interdisciplinary expertise, ensuring his contributions remain at the forefront of innovation and strategy.

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Session Details:

Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

2024-11-13, 4:05 PM

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Dennis Long
Dennis Long Vice President, Digital Experience, The Ascott Limited

As Vice President of Digital Experience at The Ascott Limited (Ascott), Dennis plays a pivotal role in shaping and optimising the company’s digital ecosystem to amplify brand awareness and drive revenue through direct channels. He spearheads the development and enhancement of Ascott’s MarTech stack for marketing automation, ensuring that the global hospitality company with over 950 properties in more than 40 countries remains at the forefront of digital innovation.

Dennis brings to Ascott a wealth of technological and business expertise, honed during his tenures at Accenture, Bank of America, and CapitaLand, and through his entrepreneurial venture. This distinctive blend of skills has empowered him to successfully execute many large-scale projects and greatly contribute to business profitability. Under his leadership, Ascott has successfully implemented app strategies that have significantly fuelled user acquisition and revenue growth.

Dennis is particularly passionate about harnessing emerging trends to revolutionise the hospitality industry and envisions a future where personalisation becomes intuitive and seamless, elevating the guest experience to unprecedented heights.

 

Session Details:

Panel Discussion: Driving Guest Convenience Through Personalisation

2024-11-12, 8:40 AM

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Martin Bookallil
Founder and Principal, Bookallil Advisory

Martin is a prominent leader in hospitality technology with extensive expertise across strategy, operations, digital solutions, business partnerships, program management, infrastructure, cybersecurity, and application development.

His career highlights include technology roles at InterContinental, Four Seasons, Radisson, and most recently Marriott International where he spent the last 26 years leading the discipline for Asia Pacific including oversight of the successful integration of Starwood Hotels & Resorts and The Ritz-Carlton.

Recently, he founded Bookallil Advisory, a consulting firm based in Hong Kong, offering technology advisory services to the hospitality sector.

 

Session Details:

Panel Discussion: Driving Guest Convenience Through Personalisation

2024-11-12, 8:40 AM

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Sho Yasui
Commercial Director- Japan, Accor
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Manu Gandotra
Complex Director Food and Beverage, Fairmont Singapore & Swissôtel The Stamford

An efficient and result oriented managment professional responsible for enhanced performance of the restaurant,while maintaining high standards of food and beverage service.With experience of more than 13 years in reputed 5 star hotels in SINGAPORE and INDIA working towards the overall growth and development of the assigned organisation sector.
Manu is specialised in working with Michelin star and celebrity chef to name a few Gordon Ramsay, Nancy silverton, Jiggs Kalra and have set up the most iconic restaurant globally for the Brand’s.

Session Details:

Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

2024-11-13, 4:35 PM

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Balthazar Pellissier
Senior Director - F&B Operations, COMO Group

As the Director - F&B Operations at COMO Group, a global luxury hospitality company, I oversee the development and operations of multiple F&B outlets across different regions and markets. I work with a diverse and talented team of chefs, managers, and staff to deliver exceptional guest experiences, innovative menus, and cost-effective solutions.

With a Bachelor of Science Degree in Hospitality Administration/Management from EHL, one of the world's leading hospitality schools, I have a strong foundation in the industry's best practices, standards, and trends. I have also gained extensive experience in managing high-volume and multi-unit F&B operations, including restaurants, hotels, and integrated resorts, as well as leading pre-opening and reorganization projects, celebrity chef partnerships, and lifestyle destination concepts. I am passionate about creating a people-first culture, fostering change management, and driving growth and profitability.

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Blake Walker
Senior Director Food & Beverage Operations, South East Asia, Hilton

With over 20 years of global hospitality experience, I am a seasoned operator and leader in food and beverage design, operations, and development. I currently lead IHG Hotels & Resorts' F+B design, facility planning, and pre-opening support for both renovations and pipeline hotels across South East Asia and Korea, Japan, Australasia, and Pacific regions, with a primary focus on luxury and lifestyle projects.

I have a proven track record of driving innovation, strategic business decisions, and operational excellence to achieve brand-defining F+B venues and results. I have extensive hands-on knowledge of P&L management, restaurant and bar development, concept and planning, and guest satisfaction. I am also WSET certified and a competition judge for the Singapore World Spirits Competition. I am passionate about the industry, ambitious, and hard-working. I pride myself on developing strong and effective working relationships to empower teams and create a people-first culture.

Session Details:

Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

2024-11-13, 4:35 PM

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Lauri Vainio
Group Beverage Director, The Mandala Group

As a passionate and results-driven leader in the hospitality industry, I have over 18 years of international experience in Michelin-starred restaurants, luxury five-star hotels, and leading hospitality groups. My track record of success includes developing new Food and Beverage concepts, leading new openings, optimizing restaurant operations, and driving sales to achieve world-class service and exceptional guest experiences.

I am deeply committed to empowering my peers and developing teams to achieve their full potential, while also driving business growth and delivering unparalleled levels of service. My inspirational leadership style and ability to transfer skills efficiently have allowed me to excel in multicultural environments and exceed expectations in highly competitive markets.

With a focus on development and growth, I am passionate about leading teams that are dedicated to delivering luxury experiences that leave a lasting impression on guests. Whether optimizing operations or building new concepts from scratch, my goal is always to exceed expectations and set new standards for excellence in the hospitality industry.

Session Details:

Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

2024-11-13, 4:35 PM

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Bojan Jokic
Co-Founder and CEO, Epteca

Business innovator bringing ‘first mover’ tech-driven solutions for leading travel companies since 1997, including a European first B2B e-commerce solution.
Bojan is co-founder at Epteca, an emerging technology company bringing unique 'smart selling and personalization' capabilities to airlines, hotels, and premium brands worldwide, resulting in new revenue streams and enhanced guest experience.

Session Details:

Ancillaries – A US$240B Opportunity for the Hotel Industry or an Elusive Dream?

2024-11-12, 9:10 AM

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Toh Teck Kang
Chief Product Officer, ANTlabs Pte Ltd

Mr. Toh Teck Kang is the Chief Product Officer of ANTlabs, a Singapore-based technology provider and leading innovator in hospitality network solutions. With over 20 years of experience, Mr. Toh has been instrumental in developing cutting-edge technologies that enhance the guest experience, from seamless high-speed internet connectivity to innovative guest-centric solutions like the SG 5 Gateway for secure and efficient network management in hotels and resorts worldwide.

In his role, Mr. Toh leads the strategic direction of ANTlabs' hospitality product line, ensuring that solutions such as the SG 5 Gateway, known for its scalability and security, and the ASP Cloud, a cloud-based management platform for effortless network administration, meet the evolving needs of modern hospitality businesses. Under his guidance, ANTlabs has also introduced ANTlabsEzCast, a seamless TV casting solution that enhances in-room entertainment and allows hoteliers to offer personalized, value-added experiences to their guests.

Mr. Toh’s deep understanding of industry trends and customer needs ensures ANTlabs continues to deliver solutions that not only enhance guest satisfaction but also empower hotels to achieve rapid ROI while delivering exceptional digital experiences. His forward-thinking approach has made ANTlabs a trusted partner for hospitality leaders seeking innovative ways to elevate guest experiences and operational efficiency.

Session Details:

Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services

2024-11-12, 4:50 PM

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Jacob Andrews
Head of Service Delivery, ThreatSpike Labs

Jacob manages the onboarding process, customer support, and overall satisfaction of ThreatSpike's Blue & Red service. Exceeding expectations is crucial not only to our success but, more
importantly, to our customers'.

Session Details:

Is the Hospitality Industry the New Cyber Battlefield?

2024-11-13, 12:15 PM

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James Irving
Head of Sales, ThreatSpike Labs

Session Details:

Is the Hospitality Industry the New Cyber Battlefield?

2024-11-13, 12:15 PM

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Sabina Sandia
Head of Offensive Security, ThreatSpike Labs

Session Details:

Is the Hospitality Industry the New Cyber Battlefield?

2024-11-13, 12:15 PM

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Rich Stakounis
CEO, Six Stars Global

Session Details:

Integrating IT Management Systems to Managing the Journey not just the Destination 

2024-11-12, 12:10 PM

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Naresh Kumar
Assistant Director of Banquet, The St. Regis Singapore
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Plan Your Visit

Pan Pacific Singapore

7 Raffles Boulevard, Marina Square Singapore

Registration and collecting your badge

1. Before you arrive, you will receive an email from Event X, this is your personalised QR code, keep this email safe. You will need it on-site at registration to print your badge and attend the event.

2. Upon arrival to the venue, head to the Pacific Ballroom floor for event registration.

3. Have the email with your QR code ready, our hosts will scan your code and print your badge.

4. Receive your badge and enjoy the event!

Sponsors

Select a sponsor to learn more

HEADLINE AND DRINKS RECEPTION SPONSOR

COFFEE SPONSOR

PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

CO-PARTNERS

Exhibitors

NETWORKING PARTNERS

Awards

International Hotel Technology Asia Awards - Finalists Announced!

Congratulations to all the finalists for the inaugural Hotel Technology Awards Asia 2024.

The winners will be announced at the Awards Ceremony Gala Dinner on the 13th November, on the last day of the conference at the Pan Pacific Singapore.

Join us at the awards ceremony, where we will celebrate hoteliers innovative use of technology across their operations, marketing and customer service teams.

Don’t miss the opportunity to network with the best in the business and honour those setting the highest standards in hotel technology. Be part of a night dedicated to recognising and rewarding excellence in our industry.

Award Tickets

Grab your tickets to the Awards Ceremony here

Table packages include:-

Drinks reception,  3- Course dinner with wine, hosted Awards Ceremony, and a souvenir framed photo of you and your guests at the table.  The event is a great opportunity to celebrate your success with your clients and colleagues.

If you have any questions contact the Awards Manager Claire Budd  claire.budd.ctr@arena-international.com

Take a look at our 2024 Finalists

  • Hotel app of the year

    Radisson Hotel Group

    The Art Hotel & Resort Bahrain & Neorcha

  • Guest Facing Tech of the Year

    MGM COTAI

    Millennium Hotels & Resorts & aiello.ai

    Millennium Hotels & Resorts & Canary Technologies

    Radisson Hotel Group

    RedDoorz

    Vinpearl & VinHMS

    The Peninsula Hotels & Hoteza

    Shangri – La Singapore & at-visions

  • Tech in F&B Production of the Year

    Mövenpick Hotel Sukhumvit 15 Bangkok

    The Peninsula Hotels & Hoteza

  • Digital Marketing Campaign Initiative of the Year

    Metro Hotel Marlow Sydney Central & The Hotels Network

    Millennium Hotels & Resorts & Amadeus

  • Best use of Hotel Integrated Technology

    Fullerton Sydney & Canary Technologies

    MGM COTAI

    Millennium Hotels & Resorts

    Radisson Hotel Group

    Radisson Blu Hotel Chongqing and hotelkit

    RedDoorz

    Vinpearl & VinHMS

Judges

Ted Horner
Owner E Horner & Associates
Nicholas Wyatt
Head of R&A
Travel & Tourism GlobalData
Mohamed Dabo
Editor Hotel Management Network
Chris Legaspi
Chief Commercial Officer
Archipelago International
Willie Lau
Vice President
Banyan Group
Blake Walker
Hilton
Balthazar Pellissier
Como Lifestyle

Event App

We are pleased to introduce an exciting new addition tailored to elevate your event experience at this year’s International Hotel Technology Forum Asia. Stay up to date with all the event details, view your meeting schedule, check out the agenda, and connect with industry peers via our event app, powered by Brella.

Bringing you a powerful and relevant networking experience

Fill your day with informative discussions and relevant 1:1 meetings with industry professionals. View the programme, book to visit a booth and connect with the best in the hotel industry.Your 1-1 meeting Schedule for the event day will be found within Brella, be sure to log in and be ready for an incredible experience at IHTF Asia 2024 – here are 3 easy steps to get started.

Step 1: Download the event app and create your profile

Download the official Brella app from the app/android store.You will have received an email from Brella, this email features your unique log in information. Using the downloaded app, log in and select your featured event ‘International Hotel technology forum Asia 2024’.

Create your profile, adding in a bio, headshot and agenda interests. Use the app to successfully complete your event goals and ensure you are making the most out of IHTF Asia 2024!

Step 2: Your 1-1 Meeting schedule

Once you complete your profile, you’ll see your pre-booked 1-1 meetings in your schedule, these have been selected as per your wish lists. If you do not have 1-1 meetings included in your event experience package, you can simply skip straight to saving down the sessions you wish to attend and connecting with our amazing sponsors, book to visit them at their booth using the chat function.

Step 3: Show up on the event day for amazing content and relevant 1:1 meetings!

Note your schedule and prepare yourself for the best on-site experience at the International Hotel Technology Forum Asia 2024.

EVENT APP

App Store link: https://apps.apple.com/ch/app/brella-io/id1178449878
Google Play link: https://play.google.com/store/apps/details?id=com.brella

Media Centre

Hotel Management Network

Become A Media Partner

Enquiry

Contact Us

SPONSORSHIP ENQUIRIES

Herdip Kaur

Forum Director

+44 207866 9436

SPEAKING ENQUIRIES

Nina Beddoe

Conference Producer

020 4540 7650

MARKETING ENQUIRIES

Madelayne Goodall

Marketing Manager

SPONSORSHIP ENQUIRIES

To enquire about sponsorship opportunities for the conference, please contact:

Herdip Kaur

Forum Director


+44 207866 9436

SPEAKING ENQUIRIES

To enquire about speaking opportunities for the conference, please contact:

Nina Beddoe

Conference Producer


020 4540 7650