How to Layer Your Dispute Strategy To Protect Against Loss and First-Party Misuse

Understand how to dispute and chargeback influence factors and negative downstream effects with a greater understanding

24

July

  • 3PM London 10AM New York
  • Free

Why attend?

Disputes have historically been a costly and frustrating reality for many online businesses. They can be caused by various reasons, such as fraud, customer dissatisfaction, technical errors, or friendly fraud also known as first-party misuse.

According to a recent report by Juniper Research, chargebacks are expected to cost merchants $130 billion by 2023, up from $40 billion in 2018. The report also found that the three industries that suffer the most from chargebacks are subscription merchants, digital good providers, and airline/travel agents. These industries face unique challenges and risks when it comes to chargeback prevention and dispute resolution.

Risk, ratios, fees, and the customer experience are all impacted negatively by high disputes, and our webinar will share how merchants can implement improvements to their dispute management strategies, including data transparency for subscription merchants, pre-dispute resolution for airline and travel merchants, and optimization of dispute operations for online goods merchants.

  • Dispute and chargeback influence factors and negative downstream effects
  • Greater understanding of Visa’s steps to monitor and reduce friendly fraud, or first-party misuse
  • Automation and how the burden of disputes can be alleviated with technology

Speakers

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Bibek Das
Head of Product

I am deeply passionate about conceiving and building innovative products that transform customer experiences and build long-term stakeholder value, and taking them to market. My core strength is in managing full product lifecycle. I have 18+ years of experience in building products, product strategies, managing large product portfolios, leading complex, enterprise-wide product development efforts and collaborating with key stakeholders to successfully launch them. I am a Payments industry veteran with experience in building products and solutions for acquirers, processors and networks for 15+ years. I am extremely customer-centric. I have nurtured direct customer relationships and have grown new product concepts to million dollar businesses. I am an entrepreneur who co-founded, built and launched an innovative E-Commerce platform with a virtual wallet. I served on the Technology Committee of the Electronic Transaction Association (ETA).

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Greg Witten
VP, Sales

Greg joined Verifi in 2019 as Vice President for Sales in North America managing the seller sales team, whose responsibility is to drive adoption of Verifi’s solutions across enterprise businesses. Prior to joining Verifi, Greg spent 15 years with a major payment acquirer where he was responsible for leading multiple sales organizations and initiatives, key in pioneering what is now called the integrated payments segment. He possesses more than 15 years of experience in business management, business development, sales and marketing, strategy and operations across a range of industries. Greg’s experience shows a strong analytic ability, a proven track record of achieving growth and stretch metrics, all while challenging the status quo. Greg holds a Master of Business Administration degree from the University of Colorado.

Greg is based in Denver, and when not trying to save the world from chargebacks and lost revenue, he can be found with his wife and two children exploring the outdoors of Colorado or joining his wife reviewing restaurants and fine cuisine. He is also an avid sports fan, focused primarily on the Denver Broncos and Oklahoma Sooners.

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