Retail Banking International Conference & Awards: A Virtual Experience

Biography: Marion has extensive experience across the financial services industry. As Director of Payments for NatWest Marion is responsible for setting the payment strategy. Her remit is wide and includes NatWest payment architecture, operations and innovation. She joined NatWest in January 2015 from MasterCard where she was the President of the UK & Ireland markets, and responsible for the end-toend business. In this role, she was responsible for growing the business and creating a world beyond cash through an innovative approach to everyday Payments, including emerging technologies such as contactless and mobile. Marion worked closely with both the European Council and the European Payments Council throughout her time at MasterCard. Prior to joining MasterCard, Marion was the CEO of VocaLink, She held this role from 2002 and her leadership transformed VocaLink from a domestic back-office Payments supplier (BACS), to a commercial international transactions specialist offering multiple services. Marion built and delivered Faster Payments, merged the business with LINK ATM and ran the end-to-end business across the three schemes (BACS, Faster Payments and LINK). Previously, Marion held global leadership roles in Reuters, spanning a 14 year period in Europe and Asia. Her roles included Managing Director East Asia and Managing Director for Global FX Transaction Services. Marion is a Trustee of the MS Society and a non-executive director of VocaLink. She is a member of the Payments20 Board and on the Payments Board of UK Finance. She previously held non-executive roles with the Low Carbon Contracts Company, a government owned organization playing a key role in delivering Electricity Market Reform; Fastmarkets Ltd and Women in Banking and Finance. She is a Freeman of the City of London.

Session Details: Pulling Together to Build Bridges for Better Banking Post Covid-19 24-06-2020, 9:00 am View In Agenda

Biography: Reporter, dep editor and then editor of Retail Banker International at Timetric Financial Services since 2005. Chairman of The Digital Banking Club  www.thedigitalbankingclub.com since Jan 2013 Contributor to The New Statesman since March 2012 http://www.newstatesman.com/writers/38379 Twitter @retailbanker and @douglasblakey  Previously editor of Bank Marketing International.

Session Details: Chair's Opening Remarks 24-06-2020, 8:50 am View In Agenda

Biography: Innovative, agile and multi-award winning banking leader with over 25 years' international financial services experience with leading blue-chip institutions across three continents in progressive leadership roles, both executive and NED, in Investment Banking, Wealth Management, general management, business development, strategy and latterly in FinTech. His value proposition is centered around enabling challenger banks to establish strategic partnerships with FinTechs to create profitable financial products using an 'open architecture model.' Expert in driving digital banking transformations both in terms of creating 'best in class' digital customer experiences, and transforming key internal support functions to fully align with the overall digital transformation programs of financial institutions.

Session Details: Out with the Old and In with the New: Disruptive Banking Models 24-06-2020, 2:20 pm Panel: An Optimum Banking Relationship: Enhancing Traditional Banking Channels through Digital Evolution 24-06-2020, 3:30 pm View In Agenda

Biography: My passion is building large teams that can deliver an outstanding customer experience, year on year commercial growth and leading through change. To achieve all that I ensure that people in my teams are at the heart of what we do. I have had nearly 10 years experience of leading large remote teams across the South of England in retail and business banking.  My current role is across Greater London and Kent, leading over 300 fantastic TSB partners across 58 branches with my team of cluster and flagship managers. I have had experience in a booming building society with fast change and growth, time in a bank reducing branches and trying reduce costs by creating efficiencies, and more recently time in TSB rebuilding a team, developing some fantastic people and contributing to a significant infrastructure change programme in 2018.

Session Details: A New Purpose - how branches helped to put things right for customers and learn from the past 24-06-2020, 3:00 pm Panel: An Optimum Banking Relationship: Enhancing Traditional Banking Channels through Digital Evolution 24-06-2020, 3:30 pm View In Agenda

Biography: Anand Kumar has been working for more than three decades with the Financial Services in India, United Kingdom, Singapore and Middle East regions coupled with a sustained record of achievement within regulatory and compliance framework. Among other assignments in India and Singapore, he contributed in setting up Retail and Banking operations of ICICI Bank in UK , previous roles included Regional and Zonal Manger, Head of Retail Banking – ICICI Bank UK and later on spearheaded International Business of ICICI Lombard UK covering GCC and other geographies as well. Subsequently he worked with Bank of Baroda UK as Advisor Strategic Initiatives & Head –Retail Banking. He is the Non-Executive Director of the Union Bank of India.

Session Details: The Current Banking Paradigm: Omnichannel & Optichannel 24-06-2020, 2:00 pm Panel: An Optimum Banking Relationship: Enhancing Traditional Banking Channels through Digital Evolution 24-06-2020, 3:30 pm View In Agenda

Biography: Pamela is the SVP, Global Head of Design and the leader of the Design Community of Practice at Scotia. She is charged with implementing proven practices in design strategy and service design, product design, visual design and usability to create transformative digital financial experiences for Scotiabank customers. Pamela brings over 20 years of experience in the design of digital consumer experiences (including both hardware and software products), and at times in her career has been a content writer, creative director, information architect, product designer and design leader – these experiences, along with her profound interest in human behaviour and culture have allowed her to create user-friendly and engaging technology experiences enjoyed by millions of people in over 190 countries.

Session Details: Using Inclusive Design to Drive Innovation in the Digital Customer Experience 24-06-2020, 4:30 pm View In Agenda

Biography: Ravi Bhalla is a high-impact enterprise-level senior leader with over 14 years management experience across telecoms, insurance and financial services in both industry (BT, AIG, Barclays, HSBC & Lloyds Banking Group) and consulting (KPMG). A highly respected programme lead with a strong customer, digital and lean background in roles ranging from strategy to operations, digital, multichannel and product/proposition development, Ravi has attained many awards, including the Barclays Gold Experience Award and the Lloyds Banking Group Leadership: Inspire Delivery Award, and has recently been nominated for the Lloyds Banking Group authentic leadership programme for Black, Asian and Minority Ethnics (BAME) colleagues who demonstrate the attributes and potential to attain an executive-level position. Ravi has previously been a KPMG course lecturer, utilising lean and six sigma experience gained to teach and coach others. He is also a BAME sponsor, providing mentoring and coaching to BAME colleagues who aspire and have the potential to become future senior leaders in Lloyds Banking Group. Ravi holds a BSc (Hons) in Business Management from the University of East Anglia and an MA in Management, Economics and International Relations from the University of St Andrews. His previous publications include ‘The 12 point Customer Engagement Model’ (2013), Journal of Brand Strategy, and ‘Omni-channel: Driving engagement through Digitisation’ (2014) for the Journal of Digital & Social Media Marketing. Ravi’s specialisms include customer experience, digital banking, programme and project management (PRINCE 2), Lean and six sigma (accredited black belt), Agile software delivery (Agile for Executives), design thinking, enterprise architecture, enterprise regulatory design and cybersecurity and operational resilience.

Session Details: The Impact of FinTech Innovation on the Banking Sector 24-06-2020, 11:20 am Panel: The Collaborative Ecosystem 24-06-2020, 1:20 pm View In Agenda

Biography: Becky Pinkard, CISO, Aldermore Bank, is a renowned practitioner and commentator on the information security sector who has been working in information technology and security since 1996. A security transformation expert, Becky has built and managed global information security teams, designed risk and compliance strategies, led security audits and assessments, and developed security awareness training in small and large environments. She began her current role with Aldermore in May 2019. She was a SANS Certified Instructor for over a decade and served as a GIAC Certified Intrusion Analyst advisory board member and on the Strategic Advisory Council for the Center of Internet Security. She co-authored “Nmap in the Enterprise” and “Intrusion Prevention and Active Response, Deploying Network and Host IPS”. Becky has shared her expertise in numerous publications, both written and in live interviews all over the world, including: The Wall Street Journal, Forbes, ChannelPost, The Telegraph, The New York Times, BBC Nsews, Channel 4 News, and more.

Session Details: The Ticking Time Bomb – It’s not whether it’s when; are you Cybersecurity prepared 24-06-2020, 12:40 pm Panel: The Collaborative Ecosystem 24-06-2020, 1:20 pm View In Agenda

Biography: Robert has over 35 years of banking experience of which 20 years have been in international banking. For the last 10 years Robert has been Chief Executive Officer of Raiffeisen Bank in Kosovo and for 6 years prior to this he was Retail Board Member for Raiffeisen Bank Albania. Before that he worked for a Bank in Saudi Arabia as General Manager for Business Development. Robert’s expertise and experience is in areas such as change management, employee engagement and creating customer focused cultures. He regularly presents at international banking conferences and has been chairman of the Kosovo Banking Association for many years. Robert’s interests include long distance running, travel and the renovation of a 200 year old house in France.

Session Details: CASE STUDY: Transforming Banking in Kosovo 24-06-2020, 3:50 pm View In Agenda

Biography: Looking at how the next generation of technology, and the generation after that will change financial services.  William spends much of his time working on payment systems and has strong interests in blockchain, machine learning, and high performance computing.  With a solid background is engineering and application development he is part of the Technology Leadership in the Bank of England.

Session Details: Bank of England: Payment and API Strategy 24-06-2020, 12:00 pm Panel: The Collaborative Ecosystem 24-06-2020, 1:20 pm View In Agenda

Biography:

Bruce Curry is a vice president for collections and recovery consulting and sales at analytics firm FICO, helping clients across Europe, the Middle East and Africa improve performance in collections and recovery. Before joining FICO, Bruce held successive senior operational management positions over 16 years with Barclays vehicle asset finance (Dial Contracts), Marks and Spencer Financial Services and Royal Bank of Scotland Cards. In April, Bruce was named to the Credit 500 Hall of Fame by Credit Strategy magazine. Read more of Bruce’s advice for debt collectors at www.fico.com/en/blogs/author/bruce-curry

Session Details: Managing the COVID-19 Consumer Debt Crisis 24-06-2020, 10:10 am Panel: Retail Banking - What Was, Is No Longer 24-06-2020, 11:00 am View In Agenda

Biography: Robert is NCR’s Product Marketing Director for Enterprise ATM software, working with financial institutions globally as they develop consumer journeys through digital, self-service and assisted service banking. Since joining NCR in 2004, Robert has looked after the marketing of a variety of NCR financial industry products. This has included the original SelfServTM ATM program and more recently he has been involved with the concept, creation and introduction of a number of significant next generation, digital first ATM software solutions. Robert has also completed a four-year spell supporting NCR’s UK sales team during his NCR career. Previously, Robert had a successful spell in motor racing engineering in the late 1980s, followed by several years in the digital mapping industry and then a period in telecommunications product management with Agilent Technologies.

Session Details: Banking for a Changing World 24-06-2020, 9:30 am Panel: Retail Banking - What Was, Is No Longer 24-06-2020, 11:00 am View In Agenda

Biography: With over 20 years’ experience in the payments sector, Ed is responsible for driving the strategic development and execution of the payments business segment for the EMEA line of business.  Having worked at leading IT software and service companies for projects in over 30 countries, Ed has held a number of global strategy, product and client management roles with PwC, First Data Corporation, Pepper Consultants and Hewlett-Packard.  Ed is passionate about helping financial institutions and corporates to better power and protect their payments and financial messaging

Session Details: How “open” is Open Banking 24-06-2020, 11:40 am Panel: The Collaborative Ecosystem 24-06-2020, 1:20 pm View In Agenda

Biography: A seasoned financial services professional with experience in managing risk in different parts of the globe. Hugo is currently responsible for the management of credit risk appetite for the retail portfolio at BOI UK, alongside portfolio insights, debt management strategies, MI and credit forecasting tools, using technologies and data in ways to bring to the forefront emerging risks and mitigating strategies. Hugo is passionate about leadership, innovation and analytics and focused on driving long term stakeholder relationships.

Session Details: Finding Opportunity in Adversity – Banking post Covid-19 24-06-2020, 9:50 am Panel: Retail Banking - What Was, Is No Longer 24-06-2020, 11:00 am View In Agenda

Biography: Peter Theunis is SVP, MD Europe at BPC as well as carrying the role of Co-founder and co-CEO at Radar Payments. Peter Theunis is an inspiring leader and strategist with over 20 years of experience in payment and digital banking. Peter is the co-founder of Radar Payments by BPC. Peter leads sales and delivery teams. He is currently driving the expansion of BPC’s payment processing business in response to market demand. Before joining Radar Payments and BPC, Peter held senior leadership roles in internationally recognised fintech organisations such as Integri, Clear2pay, and TAS Group.

Session Details: Time for Real-Time Payments Worldwide 24-06-2020, 1:40 pm Panel: An Optimum Banking Relationship: Enhancing Traditional Banking Channels through Digital Evolution 24-06-2020, 3:30 pm View In Agenda

Biography: Gal is a recognized cyber security expert, leading Innovation and Product Strategy at PlainID. In the past 14 years she has defined solutions to customers, created and define project specs, technical documentation, presentations and training, primarily in the identity and access management area. Gal earned a Bachelor of Science degree in physics and computer science from Bar-Ilan University. She served for six years in the IDF’s prestigious Mamram computing unit

Session Details: Panel: An Optimum Banking Relationship: Enhancing Traditional Banking Channels through Digital Evolution 24-06-2020, 3:30 pm The Revolution of Policy Based Access Control: Controlling who can Access your Data 24-06-2020, 4:10 pm View In Agenda

Biography: I am a global CEO, with a career built on change management, marketing, fundraising and organisational development. I refresh organisations with vision and action that I deliver by engaging staff and boards. I also have extensive NED experience. I have extensive experience with international and UK based organisations. Previously I was Chief Executive Officer for WAGGGS, the global movement for girls, where my key priority was increasing the reach and relevance of the life changing experience that Girl Guiding and Girl Scouting provides by building stronger connections amongst the 146 country members, delivering innovative services, and having a stronger voice and influence on issues affecting girls and young women. I have extensive experience working with membership organisations, having been Executive Director of Abbeyfield International, Director General of the International Psychoanalytical Association, Marketing Director at Amnesty International, Head of Development at the World Development Movement, Director of the Soil Association and Head of Marketing at Age Concern. Previously, he was Executive Director of ORBIS, the blindness prevention organization, where he led the organizational transition from ‘Flying Eye Hospital’ to land-based blindness prevention programmes. He has also worked extensively as a Consultant and latterly executive coach working with many charities and for profit organisations on major change programmes.

Session Details: Credit Unions-Their Response to COVID-19 24-06-2020, 12:20 pm View In Agenda