Retail Banking International Conference & Awards: A Virtual Experience

Biography: Marion has extensive experience across the financial services industry. As Director of Payments for NatWest Marion is responsible for setting the payment strategy. Her remit is wide and includes NatWest payment architecture, operations and innovation. She joined NatWest in January 2015 from MasterCard where she was the President of the UK & Ireland markets, and responsible for the end-toend business. In this role, she was responsible for growing the business and creating a world beyond cash through an innovative approach to everyday Payments, including emerging technologies such as contactless and mobile. Marion worked closely with both the European Council and the European Payments Council throughout her time at MasterCard. Prior to joining MasterCard, Marion was the CEO of VocaLink, She held this role from 2002 and her leadership transformed VocaLink from a domestic back-office Payments supplier (BACS), to a commercial international transactions specialist offering multiple services. Marion built and delivered Faster Payments, merged the business with LINK ATM and ran the end-to-end business across the three schemes (BACS, Faster Payments and LINK). Previously, Marion held global leadership roles in Reuters, spanning a 14 year period in Europe and Asia. Her roles included Managing Director East Asia and Managing Director for Global FX Transaction Services. Marion is a Trustee of the MS Society and a non-executive director of VocaLink. She is a member of the Payments20 Board and on the Payments Board of UK Finance. She previously held non-executive roles with the Low Carbon Contracts Company, a government owned organization playing a key role in delivering Electricity Market Reform; Fastmarkets Ltd and Women in Banking and Finance. She is a Freeman of the City of London.

Session Details: Pulling Together to Build Bridges for Better Banking Post Covid-19 24-06-2020, 9:10 am Panel: Retail Banking - What Was, Is No Longer 24-06-2020, 11:00 am View In Agenda

Biography: Reporter, dep editor and then editor of Retail Banker International at Timetric Financial Services since 2005. Chairman of The Digital Banking Club  www.thedigitalbankingclub.com since Jan 2013 Contributor to The New Statesman since March 2012 http://www.newstatesman.com/writers/38379 Twitter @retailbanker and @douglasblakey  Previously editor of Bank Marketing International.

Session Details: Chair's Opening Remarks 24-06-2020, 9:00 am View In Agenda

Biography: Innovative, agile and multi-award winning banking leader with over 25 years' international financial services experience with leading blue-chip institutions across three continents in progressive leadership roles, both executive and NED, in Investment Banking, Wealth Management, general management, business development, strategy and latterly in FinTech. His value proposition is centered around enabling challenger banks to establish strategic partnerships with FinTechs to create profitable financial products using an 'open architecture model.' Expert in driving digital banking transformations both in terms of creating 'best in class' digital customer experiences, and transforming key internal support functions to fully align with the overall digital transformation programs of financial institutions.

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Session Details: A New Purpose - how branches helped to put things right for customers and learn from the past 24-06-2020, 3:00 pm Panel: An Optimum Banking Relationship: The need for Physical and not just Digital 24-06-2020, 3:30 pm View In Agenda

Biography: Anand Kumar has been working for more than three decades with the Financial Services in India, United Kingdom, Singapore and Middle East regions coupled with a sustained record of achievement within regulatory and compliance framework. Among other assignments in India and Singapore, he contributed in setting up Retail and Banking operations of ICICI Bank in UK , previous roles included Regional and Zonal Manger, Head of Retail Banking – ICICI Bank UK and later on spearheaded International Business of ICICI Lombard UK covering GCC and other geographies as well. Subsequently he worked with Bank of Baroda UK as Advisor Strategic Initiatives & Head –Retail Banking. At present he is working as Executive Director& Deputy Chief Executive and on the Board of Union Bank of India (UK) Ltd. He is Fellow of Chartered Institute for Securities & Investment UK and was also socially responsible by being member of Microfinance Club UK (served as Director Microfinance Club UK board for two years). Apart from his association with NSPCC, Save the Children, he is associated with Kusum Foundation in Bihar, India. The Foundation has been providing vocational education to the rural children for last eleven years.

Session Details: The Current Banking Paradigm: Omnichannel & Optichannel 24-06-2020, 2:00 pm Panel: An Optimum Banking Relationship: The need for Physical and not just Digital 24-06-2020, 3:30 pm View In Agenda

Biography: Pamela is the SVP, Global Head of Design and the leader of the Design Community of Practice at Scotia. She is charged with implementing proven practices in design strategy and service design, product design, visual design and usability to create transformative digital financial experiences for Scotiabank customers. Pamela brings over 20 years of experience in the design of digital consumer experiences (including both hardware and software products), and at times in her career has been a content writer, creative director, information architect, product designer and design leader – these experiences, along with her profound interest in human behaviour and culture have allowed her to create user-friendly and engaging technology experiences enjoyed by millions of people in over 190 countries.

Session Details: Using Inclusive Design to Drive Innovation in the Digital Customer Experience 24-06-2020, 4:10 pm View In Agenda

Biography: Melissa has over 6 years experience working in HSBC and studied her postgraduate at Cambridge University in Sustainable business. Highly experienced in finding winning solutions for better sustainability programmes that benefit customers, the societies served by banks and the bank commercially.

Session Details: The Role of the Bank as Coach and Companion to support each customer on their journey 24-06-2020, 10:30 am Panel: Retail Banking - What Was, Is No Longer 24-06-2020, 11:00 am View In Agenda

Biography: Ravi Bhalla is a high-impact enterprise-level senior leader with over 14 years management experience across telecoms, insurance and financial services in both industry (BT, AIG, Barclays, HSBC & Lloyds Banking Group) and consulting (KPMG). A highly respected programme lead with a strong customer, digital and lean background in roles ranging from strategy to operations, digital, multichannel and product/proposition development, Ravi has attained many awards, including the Barclays Gold Experience Award and the Lloyds Banking Group Leadership: Inspire Delivery Award, and has recently been nominated for the Lloyds Banking Group authentic leadership programme for Black, Asian and Minority Ethnics (BAME) colleagues who demonstrate the attributes and potential to attain an executive-level position. Ravi has previously been a KPMG course lecturer, utilising lean and six sigma experience gained to teach and coach others. He is also a BAME sponsor, providing mentoring and coaching to BAME colleagues who aspire and have the potential to become future senior leaders in Lloyds Banking Group. Ravi holds a BSc (Hons) in Business Management from the University of East Anglia and an MA in Management, Economics and International Relations from the University of St Andrews. His previous publications include ‘The 12 point Customer Engagement Model’ (2013), Journal of Brand Strategy, and ‘Omni-channel: Driving engagement through Digitisation’ (2014) for the Journal of Digital & Social Media Marketing. Ravi’s specialisms include customer experience, digital banking, programme and project management (PRINCE 2), Lean and six sigma (accredited black belt), Agile software delivery (Agile for Executives), design thinking, enterprise architecture, enterprise regulatory design and cybersecurity and operational resilience.

Session Details: The Impact of FinTech Innovation on the Banking Sector 24-06-2020, 11:20 am Panel: The Collaborative Ecosystem 24-06-2020, 1:20 pm View In Agenda

Biography: Becky Pinkard, CISO, Aldermore Bank, is a renowned practitioner and commentator on the information security sector who has been working in information technology and security since 1996. A security transformation expert, Becky has built and managed global information security teams, designed risk and compliance strategies, led security audits and assessments, and developed security awareness training in small and large environments. She began her current role with Aldermore in May 2019. She was a SANS Certified Instructor for over a decade and served as a GIAC Certified Intrusion Analyst advisory board member and on the Strategic Advisory Council for the Center of Internet Security. She co-authored “Nmap in the Enterprise” and “Intrusion Prevention and Active Response, Deploying Network and Host IPS”. Becky has shared her expertise in numerous publications, both written and in live interviews all over the world, including: The Wall Street Journal, Forbes, ChannelPost, The Telegraph, The New York Times, BBC Nsews, Channel 4 News, and more.

Session Details: The Ticking Time Bomb – It’s not whether it’s when; are you Cybersecurity prepared 24-06-2020, 12:40 pm Panel: The Collaborative Ecosystem 24-06-2020, 1:20 pm View In Agenda

Biography: Robert has over 35 years of banking experience of which 20 years have been in international banking. For the last 10 years Robert has been Chief Executive Officer of Raiffeisen Bank in Kosovo and for 6 years prior to this he was Retail Board Member for Raiffeisen Bank Albania. Before that he worked for a Bank in Saudi Arabia as General Manager for Business Development. Robert’s expertise and experience is in areas such as change management, employee engagement and creating customer focused cultures. He regularly presents at international banking conferences and has been chairman of the Kosovo Banking Association for many years. Robert’s interests include long distance running, travel and the renovation of a 200 year old house in France.

Session Details: CASE STUDY: Transforming Banking in Kosovo 24-06-2020, 3:50 pm View In Agenda

Biography: Looking at how the next generation of technology, and the generation after that will change financial services.  William spends much of his time working on payment systems and has strong interests in blockchain, machine learning, and high performance computing.  With a solid background is engineering and application development he is part of the Technology Leadership in the Bank of England.

Session Details: Bank of England: Payment and API Strategy 24-06-2020, 12:00 pm Panel: The Collaborative Ecosystem 24-06-2020, 1:20 pm View In Agenda

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Bruce Curry is a vice president for collections and recovery consulting and sales at analytics firm FICO, helping clients across Europe, the Middle East and Africa improve performance in collections and recovery. Before joining FICO, Bruce held successive senior operational management positions over 16 years with Barclays vehicle asset finance (Dial Contracts), Marks and Spencer Financial Services and Royal Bank of Scotland Cards. In April, Bruce was named to the Credit 500 Hall of Fame by Credit Strategy magazine. Read more of Bruce’s advice for debt collectors at www.fico.com/en/blogs/author/bruce-curry

Session Details: Managing the COVID-19 Consumer Debt Crisis 24-06-2020, 10:10 am View In Agenda

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Session Details: Leveraging technology to adapt to challenges presented by Covid-19 24-06-2020, 9:50 am Panel: Retail Banking - What Was, Is No Longer 24-06-2020, 11:00 am View In Agenda

Biography: Robert is NCR’s Product Marketing Director for Enterprise software applications, working with financial institutions globally platforms as they develop consumer journeys through digital, self-service and in branches. Since joining NCR in 2004, Robert has looked after the marketing of a variety of NCR financial industry products. This has included being the marketing lead for the original SelfServTM ATM program from its inception, through to the product launch. More recently he has been involved with the concept creation and introduction of a number of software solutions, most notably for CxBanking. Robert recently completed a four-year term supporting NCR’s UK sales team before taking up a new global marketing role focused on NCR’s digital-first enterprise software developments. Previously, Robert had a successful spell in motor racing engineering in the late 1980s, followed by several years in the digital mapping and Geographical Information Systems (GIS) industry and then a period in telecommunications product management with Agilent Technologies.

Session Details: Banking for a Changing World 24-06-2020, 9:30 am View In Agenda