Retail Banker International: Open Banking Conference & Awards 2022

• A reflection on what consumers expect of us today and how those expectations have evolved over time
• Understanding merchant platforms and how they are enabled through the power of Open Banking
• Exploring the opportunities to innovate and differentiate with ecosystem services

• Identifying what Open Finance is, how it differs from OB and mapping out its progress
• Understanding the customer and commercial benefits of Open Finance
• Exploring the steps needed to progress towards Open Finance

• Utilising all of the channels rather than individually to adapt to customers’ digital expectations
• Optimising customer experience through self-service options and an increased first point of contact with the use of technologies, i.e., non-biometric voice recognition, chat function and mobile apps
• How self-service options have reduced costs for business and waiting times for customers
• Understanding how planning and operations teams work together to maximise people resource and customer experience

• Modernize your banking client interaction management with a secure, onestop interaction workflow platform
• Building a onestop hub to manage your complete banking client life cycle across account onboarding, account servicing, and exception handling
• Rethinking today’s costly, inefficient, and fragmented client engagement model, which requires significant manual intervention
• Streamline client business processes and orchestrate each step of your workflows to fast-track client business

• How to build and leverage trusted data sets in retail banking
• Give an oversight of threats to customer interactions
• Understand balancing seamless channels to grow your customer intimacy

• Exploring the challenges and opportunities that Open Banking and PSD2 have brought to the financial market in relation to client retention
• Designing competitive products and services in a saturated market of (non-)financial providers
• Examining what makes customers tick and how to ensure their loyalty

• Making video a natural part of your customer engagement strategy
• Why the ‘human touch’ still matters for customer experience and net promotor scores
• Increasing sales engagement and productivity using digital channels
• Video banking and data protection, ensuring your customers feel secure and compliance requirements are met

• The scope of CBDCs and the problems they solve
• How CBDC differ from cryptocurrencies
• How central banks can overcome the technical hurdles to implementation
• How CBDCs sit with other payment market innovation

• Time for a brand refresh. How to recognise when your brand requires an update
• Connecting brands’ identity to corporate purposes and values
• How HSBC design systems scale brand delivery across channels and markets
• Managing a global market of 60+ markets through business lines and channels

Network over drinks with your industry peers and our experts

Join us for an evening celebrating the best in retail banking excellence