Sorry you missed the sell out Customer And Retention Forum 2014, we are now planning our 2015 event!
“Top event, best quality of meetings I have ever seen in events I have been at during my career. Not one bad meeting. Senior participants 100% across the board.”
Regional Director, Northern Europe, Trustwave
"It was refreshing to attend such a well organised event which met all our expectations for content and quality of delegates"
Director, Financial Services & Retail, CISCO
“Organisation and service was great. Delegates are influences on a management level. Have been positively surprised”
Managing Director, VoiceTrust
“Good quality and 1-2-1 meetings are an efficient way to do qualifications in a short period of time.”
Sales Executive, Trusteer
“Pre-arranged meetings were pretty much valuable to get a better understanding or products offered by the suppliers”
Executive Vice President Operations, Yapi Kredi Bank Ned
“Excellent, one of my favourite events, wide overview and relevant of industry trends. A unique opportunity to have direct contacts with counterparts from major retail banks”
Risk & Security Officer, Societe Generale
The EBF Customer and Retention Forum, 2014 edition took place in the city of Amsterdam on the 14 - 15 May; under the customer centricity and profitability umbrella most presentations touched on the key trends affecting the banking industry, key highlights include:Latest tolls on customer acquisition - tactics and organisational chartsThe impact of mobile operators, social and internet media on the traditional payments ecosystem - unveiling opportunities and threatsCustomer ...