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EBF Digital Transformation in Retail Banking 2018

15th-16th May 2018 | London, UK

This event offers a platform for leading European retail banks to come together to discuss their strategy for digital transformation. The event will focus on use-cases and experience-based insights to provide attendees with useful and practical knowledge. This includes examples of structural changes which have increased agility and customer-facing solutions which have dramatically improved the customer journey (and many more!)

The scope of the forum includes insights into how banks can collect and leverage data to create customer-centric products and a seamless customer journey, how best to commercialise PSD2, increase agility, optimise existing channels and achieve OmniChannel.

Delegates will leave the event having gained insights from top European retail banks on all of the most important topics surrounding digital transformation – spaces are limited to apply for a pass today register at the link above!

We look forward to seeing you in London!


Event News

Post PSD2, more hacks?

Amendments to the original Payment Services Directive (PSD) has created headaches and opportunities in the banking sphere. From January 2018, some of Britain’s biggest banks will be forced to participate in this new payments related legislation, also known as the Second Payment Services Directive (PSD2). 

The new era is here, the chatbot takeover

Just like how the internet and social media has changed the way we live, a new phenomenon has surfaced in the past decade that is likely to follow their path. Chatbots, also known as conversational agents, have been active in other industries for quite some time. Its move into the financial industry is imminent, as multiple banking institutions continue to strive for better customer experience.

Cognitive Banks: the future of banking?

It’s no secret that banks have a lot of data and in the post PSD2 landscape there is even more opportunity for banks to collect data on their clients. However, this data is seldom used to its fullest potential. Cognitive computing systems offer a potential solution to this as they are defined by their ability to reason, learn and understand. If banks could harness this capability, they would be able to truly make the most of the vast amount of data that they have, allowing them to know ...

PSD2: Problematic or Potential for Profit?

With PSD2 becoming enforceable in January, there is a lot of pressure on banks not only to be PSD2 compliant, but to actually find ways to take advantage of the new open banking landscape. Complying with regulations is already a burden on banks, so the task of also trying to find innovative ways to capitalise on the new landscape can seem like a stretch.

Exploring ways to bring your Agility A-Game

Legacy systems are still very much the thorn in the side of banks’ digital transformation. These legacy systems prevent traditional banks from moving as quickly from innovation to implementation as their smaller, more agile, competitors. These smaller competitors are able to respond to customer demands quickly so that they are constantly getting ever closer to exactly what the customer wants.

Who should attend this event?

This unique banking event enables senior executives from technology, business development and operations at leading retail banks to evaluate and discuss solutions that will help increase customer acquisition and retention and improve operational efficiency.


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