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Bringing retailers closer to customers with the aid of technologies

6-7 September 2017, London, UK

The Future Retail Strategy Congress is the leading event for the industry to discuss the next generation of customer experience. In a highly competitive space, retailers are fighting for their customer share.

The key for many lies in understanding their customer, gathering insights as well as harnessing technology to improve the customer experience.

Innovative case studies from the likes of Shell Retail, 02 Commerce, River Island and Time Inc will offer an insight into how they are using technology to create a truly unique customer experience which also manages to engage with customers.

Exclusive for 2017 is a Workshop delivered by GlobalData Technology focussing on appealing to ‘Millennials’, it will offer delegates the chance to understand how retailers can appeal to this new wave of shoppers.

Don’t miss out on this unique opportunity—book your place today!



Event News

Next Gen-Retail Spaces

It is still evident that physical retail outlets remain key for fostering a good customer experience. We will hear unique insights from leading retailers into how they are transforming traditional retail spaces, to commerce arenas of the future.

Retail Trends of the Future

As well as focussing on the UK retail world, the 2017 program will also expand into different retail types, geographies and channels that are opening up for retailers.

Best store experiences in London?

London is a major hub for the retail industry and is a city full of exciting openings and pop-ups with brands trying new strategies to engage with their audiences. We are excited to bring you to London for the 2017 Future Retail Strategies conference so whilst you’re here, why not check out some of our recommendations for a great in-store customer experience!

Creating a rememberable customer experience through technology developments

The path to purchase used to be a linear journey. The customer would enter the store with intent to buy, find their desired product and head to the till. Nowadays, we see stores both on the highstreets and online, constantly expanding this experience to ultimately engage the customer on a deeper basis.

What did 2016 attendees say?

See what past attendees of Future Retail Strategies had to say on their experience. Our 2017 event promises continued growth as we seek to explore the most recent trends and technologies driving the retail industry.