Søren Gammelby Dahlgaard is Director of AI Development at Puzzel, where he leads the development of advanced AI solutions shaping the future of customer experience technology. He holds a PhD in Computer Science, with a research background rooted in machine learning and artificial intelligence, and has spent his career translating cutting-edge research into scalable, real-world products. Søren has co-founded AI-driven start-ups and worked across industry and academia, giving him a rare perspective on both innovation and execution. His contributions have been widely recognised, including being named Berlingske Talent 100 and receiving the Grand Solutions Prize (2019) for impactful research and innovation. As a speaker, Søren is known for bridging strategy and technology, offering clear, practical insights into how generative and analytical AI can create tangible value—while addressing the organisational, ethical, and human challenges that come with deploying AI at scale.
