Hyper-personalisation is already a strategic priority for most wealth managers. The barrier isn’t ambition or data; it’s the operational layer sitting between advisor intent and client experience. Every personalised touchpoint depends on a workflow: onboarding, review triggers, threshold alerts, life event responses. When those workflows are batch-driven or generic, personalisation fails silently, and clients notice. When those workflows are manual interactions can be truly personal but fail to scale. This session explores how wealth management can close the gap between personalisation strategy and delivery reality
Archives: Agenda
Opening remarks
Closing Plenary Keynote: From Policies to Platforms – Quantum, IoT and the End of Claims by 2030
The impact of Quantum, IoT and parametric – forcing insurers to a model of prevention and automatic payouts that will shrink traditional claims cycles.
The evolution of cyber insurance, pricing, capacity, systemic exposure and government backstops.
How and why platform-based models could eliminate entire categories of claims by 2030.
SESSION 4 — FUTURE CAPABILITY: HUMAN, CULTURAL AND OPERATIONAL CAPABILITIES TO LOOK FORWARD TO
Modernising Legacy Without Breaking the Business: A Practical Roadmap
How insurers modernised safely.
What to replace and what to wrap and retire.
The hybrid architecture that works in practice.
Lessons from real transformation/migration programmes that avoided operational disruption.
Senior representative, CGI
The Geopolitics Shockwave: How Global Instability is Shaping Insurance
Supply chain fragility.
Political risk.
Operational disruption.
Dragons’ Den: 60 Second Innovation Pitches
Ten companies. One minute each.
Reserved for Amanda Murphy, Head of Digital Product Management, GlobalData
Registration and refreshments
Cold Is Easy. Control Is Not. How smart logistics improve PCM benefits in pharmaceutical shipments
- PCMs provide predictable thermal buffering
- When and why temperature control fails in pharma logistics
- Dry ice is powerful – but not trivial
- How to overcome these failures best – (where) can AI help?
- Logistics tools improving PCM benefits