Archives: Agenda

AI in hospitality — Threat, Tool or Turbocharger?

  • Is the UK market ready for full adoption of AI and how does it compare to the rest of Europe
  • Practical and concrete ideas of how to implement AI for efficiency
  • How to evaluate and prioritise investments
  • The payback period: what owners and operators want to see
  • How to ACTUALLY use AI in your hotel
  • Identifying the potential threats such as cyber security, loss of human touch and vendor lock-in and opaque models

Senior industry representative

Automating UK Hospitality: Seamless Service or Screen Fatigue?

  • Human vs digital: where UK guests prefer people or self-service
  • Omnichannel, not overload: connect channels without spamming guests
  • Future lobby: rethinking space and service around automation
  • Personalisation vs privacy: use data responsibly under UK GDPR
  • Proven ROI: focus on tech that cuts cost and improves quality

Senior industry representative

Can AI and Automation Solve the Labour Challenge in the UK Hospitality Market?

  • Automation vs augmentation: where AI should replace tasks not people and where human touch wins
  • Where it pays back fastest: UK labour economics and the roles/processes most suited to automation
  • What’s working on the ground: best practices from operators using workforce tech —plus robots/AI: genuine game changers or expensive gimmicks?
  • Proving impact and getting teams onboard: productivity, service quality and retention metrics

Senior industry representative