14:50 – 15:20 – Business Meeting 4
15:25 – 15:55 – Business Meeting 5
16:00 – 16:30 – Business Meeting 6
Archives: Agenda
Business Meetings
11:00 – 11:30 Business Meeting 1
11:35 – 12:05 Business Meeting 2
12:10 – 12:40 Business Meeting 3
Business Meetings
10:40 – 11:10 Business Meeting 1
11:15 – 11:45 Business Meeting 2
11:50 – 12:20 Business Meeting 3
SESSION 1 ) Building the Foundation (Pre-Opening Tech)
Chair’s Summary and Close of Day 1
The AI Agent is the New OTA: How to Win Bookings in the Next Era of Travel Distribution
- How will AI replace the OTAs?
- How to use AI to win over competitors?
- Unlocking hidden weapon: win with your commission
Chair’s Opening Remarks: Setting the Scene & Welcome to the Forum
Opening Fireside chat: Redefining Hospitality for the AI Era – Innovation, Impact, and ROI
- Aligning digital, data, and human capital strategies across regional portfolios
- Balancing automation and personalisation – how technology is deepening, not diluting, the guest connection
- Designing for intergenerational experiences – how to create services that resonate equally with a 35-year-old and an 85-year-old guest
- Building agile operational models that can evolve with shifting traveller behaviour and market demand
- The new metrics of success – from profitability and efficiency to sustainability and brand value