The 2026 Delivery Model: How Firms Cut 25% of Delivery Cost Without Cutting People

  • How firms redesigned delivery to increase margin, reduce risk and improve client outcomes.
  • Real examples of firms /How they reduced rework, chasing, manual entry, onboarding delays
  • How they used automation to remove friction, not replace people
  • The measurable impact on margin, WIP, write downs, and client satisfaction/ What “good” looks like

Understanding the true value of patient-led navigation within the clinical research team

  • The Community Navigator (CN)- Patient Led Navigation demonstrating the feasibility
  • Quantifiable Patient Improvement – increased Clinical Trials Knowledge and Beliefs Scale (CHEKS) scores
  • Reframing Patient-Led Navigation – as a structured solution (option) vs traditional navigation model, to improve equity, patient experience, and engagement in oncology research