Archives: Agenda

In this uncertain new age of AI, many of us worry how our careers will be affected by this technology – how much will my job change? Will I be replaced? How will my industry look in the future? Demonstrate how embracing technological change can transform industries and create new opportunities in guest service, though a fusion of human emotional intelligence and AI.

Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?
Roundtable 2) From Plate to Planet: Transforming Hotel Food Sustainability from Staff to Guest
Roundtable 3) A New Perspective on Revenue Optimisation: Enhancing Revenue Management Strategies

Roundtable 1) Overcoming Challenges with Creating Value for Loyalty Members

Roundtable 2) From Poolside to Trends, Serving Luxury Through Social Media: Opportunities Within the Middle East’s Luxury Hotel Market

Roundtable 3) How are Destinations Supporting Tourism in Hotels?

Taking F&B tech from theory to practice through key discussions on:

• Creating a harmonious service model that empowers guests to choose their preferred way to order and dine
• How leading hotels are using technology to enhance rather than replace human interactions
• Real success stories of hotels maintaining service excellence while expanding digital capabilities
• Strategies for training staff to confidently switch between digital and traditional service modes