Technologist with extensive experience across industries.

Bogdan has a track record for achieving superior customer experiences and delivering significant cost efficiencies by leveraging AI technologies worldwide.

Bogdan is also a speaker at global conferences on AI, data privacy, counter-intelligence and security.

Background in electronics and telecommunication engineering.

Sally Gaudion is Chief Customer Officer with accountability for customer experience and outcomes, savings operations, branch network, estates and facilities, and operational resilience, including first line risk and compliance (SMF24). An enterprise executive in regulated retail financial services, she has a proven track record of delivering strong customer outcomes alongside resilient, high performing operations.

Sally brings together deep customer insight with extensive operational, risk and regulatory expertise, built through senior leadership roles spanning audit, compliance, investigations and enterprise risk. This breadth enables her to translate regulatory and resilience requirements into practical, customer centred operating models that strengthen service delivery, improve efficiency and build long term trust.

She has led complex, multiyear transformation programmes delivering measurable results, including a 4.8 Trustpilot rating, top tier NPS, improved operational performance, strengthened controls and highly engaged teams. Sally is known for balancing customer obsession with disciplined execution to build resilient, purpose led organisations.

Keith Richards is the founding director and CEO of the Consumer Duty Alliance (CDA), an independent, not-for-profit professional body created by and for the sector. The CDA promotes consumer-focused good practice, engages policymakers on consumer duty, and champions the value of professional advice.

A recognised leader in financial services, Keith has over 40 years’ executive experience and a strong media profile, regularly contributing to national and trade press. He previously served as CEO of the Personal Finance Society for eight years, Chief Membership Officer at the Chartered Insurance Institute, and held senior roles at Tenet Group and Royal London Group.

Keith has actively shaped the profession through board positions with PFS, Tenet, RL Retail, AIFA, AMI, EFPA, and government/regulatory working groups. He is also founding Chair of the Financial Vulnerability Taskforce, promoting understanding and good practice around consumer vulnerability.

Keith was recently recognised for his ‘Outstanding Contribution to the Advice Industry’ at the Professional Adviser Awards 2026.

Ivan Maryasin is General Manager of Growth for Business Banking at OakNorth, the digital bank for entrepreneurs, by entrepreneurs, where he leads initiatives to scale the bank’s offering for lower mid-market businesses, driving customer acquisition, product innovation, and revenue growth. He joined OakNorth following its strategic transaction with Monite in March 2026, which brought Monite’s financial automation technology and team into the bank to enhance its business banking capabilities. Ivan founded Monite in 2020, building a fintech platform focused on embedding financial operations tools into digital products. With deep experience across fintech and banking, he has a strong track record of building and scaling technology-driven financial solutions, and now plays a key role in integrating Monite’s capabilities into OakNorth’s broader finance automation strategy.

Jonathan Roomer is a Chartered Fellow of the Institute and Faculty of Actuaries and co-founder of YuLife, where he built and scaled the customer organisation across three continents and now focuses on applying AI to real-world business problems. Before YuLife, he earned an MBA at Imperial College and led KPMG’s Tech Growth team, advising hundreds of startups on how to grow. He speaks on AI, insurance, and the shifts that matter before they become obvious.

Kris Foster is the cofounder of Project Nemo, a movement dedicated to representation, accessibility, and making sure overlooked voices are no longer ignored.

Project Nemo started as a simple idea - a conversation on a plane - turning into a powerful platform focused on amplifying unheard voices and creating opportunities for those overlooked. For Kris, Project Nemo is more than just work - it's personal. It exists to challenge systems that weren’t built for everyone and to prove that inclusion is not a nice to have, it’s essential.

Alongside this, Kris created Open Book, a storytelling platform that celebrates resilience, sparks honest conversations, and gives people the space to be seen, heard, and valued on their own terms. He believes stories have the power to shift culture, not just inspire it. Every project he touches is rooted in the same conviction: our differences are strengths, accessibility should be baked in from the start, and real change only happens when people are brave enough to build it together.

Jonathan Pearson is an experienced regulator at the Financial Conduct Authority. He has spent over 25 years in financial services regulation working in a variety of functions including Strategy, Supervision, Competition and most recently Policy. Currently, he holds the position of Head of Department for Consumer Policy and Outcomes, with his remit including the Consumer Duty – and particularly supporting firms and consumers in realising the benefits of the Duty, as well as co-ordinating the FCA’s work on vulnerability and financial inclusion.

Samantha is a financial services executive and NED with 360-degree experience spanning tier-one banks, prominent fintechs and major regulators.

Her most recent role at Lloyds Banking Group saw her leading the strategic direction on payments and delivering critical enterprise services including payment schemes, liquidity, settlement and policy compliance.

At the Financial Conduct Authority, Samantha oversaw payments supervision and the regulator’s Innovate agenda. Prior to this, she held several senior positions in NatWest driving digital innovation, strategy and change in transaction services.

Samantha served on the Board of Swift SC, becoming its Deputy Chair, and has also worked with newer fintechs including Form3 and Fnality.

A constructive and impactful voice for industry evolution, Samantha is the WIBF UK Leadership Council member for AI, Tech, Digital and previously chaired the UK Finance National Payments Vision work. Samantha champions action to unlock the economic opportunity of DEI, ensuring sustainable, risk-managed growth for firms and economies alike.

Conrad Ford is Chief Product & Strategy Officer at Allica Bank (www.allica.bank), named by The Sunday Times as the UK’s fastest-growing company, and by Deloitte as the UK’s fastest-growing fintech firm ever. Backed by TCV - investors in the likes of Netflix, Revolut and Spotify - Allica is reimagining banking for established SMEs with the latest technology. Previously Conrad was sole founder of Funding Options - a fintech listed in the 2022 FT1000 ranking of Europe’s fastest-growing firms - that latterly sold to leading neobank Tide.

John Porteous has over 30 years’ experience in Wealth Management, having held senior executive roles across Financial Planning, Investment Management, Proposition and Digital. He joined Charles Stanley in 2019 as Head of Distribution and now serves as Managing Director of Central Financial Services and Chief Client Officer at Raymond James Wealth Management.

A regular speaker at key industry events, John has also held several influential positions within professional bodies, including Chairman of the Society of Financial Advisers, Director of the Institute of Financial Planning, and Council Member/Director of APFA.

In his current role, John has executive responsibility for oversight of Consumer Duty strategy across Raymond James Wealth Management.

Ronelle Arbib is Chief Operating Officer at Recognise Bank, with senior leadership experience across financial services, investments, and real estate in the UK and internationally. She leads the Bank’s operations, digital innovation and technology and customer experience strategy, with a strong focus on delivering good outcomes at scale. Ronelle also leads Recognise Bank’s partnership with Women in Banking and Finance (WIBF). Earlier in her career, she spent five years in operational roles in the Air Force, managing large teams, complex projects and mission critical operations.