Archives: Agenda

As the EU AI Act and other regulatory frameworks take shape, financial institutions face a pivotal moment to operationalise compliance while maintaining innovation and trust. This panel brings together experts from across the Nordics to explore how regulation, ethics, and auditability must converge to future-proof AI in finance, whilst not being seen as a barrier to delivery.

As generative and agentic AI move beyond pilots, financial institutions face a harder challenge than choosing the right technology: making AI work safely and consistently at scale. In this fireside style conversation, senior leaders from risk, technology, and AI functions explore how banks are redesigning governance, operating models, and decision making to support real adoption rather than slow it down. The discussion will examine how institutions move from validating black box foundations to validating use cases, controls, and outcomes, and how risk and development teams can work together to balance speed, accountability, and trust as AI becomes part of day-to-day banking operations.

Speaker(s) to be announced

Operations in Financial Services are under increasing pressure to deliver faster decisions, stronger controls, and greater resilience – without increasing undue risk. This session explores how agentic AI is being applied in a real-world payments environment to transform core financial operations. Using an Enhanced Due Diligence use case from a global payments leader, we will show how agentic AI enables more adaptive decision making, reduces manual effort, and improves consistency, all whilst remaining auditable and compliant. Attendees will gain practical insight into what it takes to move agentic AI from concept to production in a regulated financial-services environment.

Join us to discuss:

• How multi-agent systems can orchestrate data, reasoning, and actions across EDD and financial operations
• Designing agentic systems with human-in-the-loop oversight, transparency, and auditability
• What leaders should consider when industrialising agentic AI across back-office functions

Regulatory demands and modern communication channels are evolving faster than traditional compliance tools can keep up. This session explores how AI-driven monitoring, automated detection, and cross‑channel oversight are reshaping financial compliance. Learn how banks can turn captured communications into real-time intelligence, strengthen risk management across distributed teams, and build more agile, customer-focused operations.

AI investment is accelerating—but according to recent Harvard Business Review research, most financial services firms are still struggling to translate that investment into meaningful business impact. Why? Because AI success isn’t a technology challenge—it’s an organisational one.

Join Seismic to unpack the findings from Harvard Business Review and explore how leading firms are closing the gap between AI ambition and execution—by rethinking roles, redefining skills, and embedding AI into the fabric of their client-facing teams.

This session will show how AI-powered enablement is transforming distribution into an intelligent, connected ecosystem—where marketing, sales, and client experience are aligned through data, and every interaction is guided, personalised, and measurable at scale.

Walk away with a practical blueprint for building an AI-ready organisation—one that moves beyond experimentation to operationalise AI for growth, efficiency, and trust in a rapidly evolving financial landscape.

What you’ll take away:

• Key insights from Harvard Business Review on why AI initiatives stall—and how to overcome it
• How to evolve skills, roles, and operating models to embed AI across the business
• What it takes to turn enablement into a predictive, AI-powered growth engine
• How to scale personalisation, productivity, and compliance—without losing the human touch

AI will impact how we work in the coming years, the agentic way of working. All we see are the success stories on LinkedIn, during sales calls and fellow peers in your network. This session discuss the rarely discussed challenges of agentic  and how to mitigate some of the associated risks.

1. What are the strategic implications of AI to the financial industry and what do we expect to see in the future?

A forward-looking discussion on how AI is reshaping financial services strategy, from data governance and organisational design to customer propositions and regulatory expectations.

Nivedh Iyer, Head of Group Data Management, Group Data & Analytics, Danske Bank  

2. Integrating AI Solutions into Contact Centre systems: Preparing people processes, and data for automated customer interactions

A practical exploration of how AI is embedded into existing contact centre platforms, aligning data, workflows and operating models so automation delivers real efficiency and experience gains without undermining quality, governance or control.

Farhad Fatemi, Sales Engineer. Puzzel 

3. Strategic adoption of Agentic AI: Automating customer-facing communications across voice, chat and email

An honest discussion on moving agentic AI from pilots to production across channels, examining where automation genuinely adds value and what is required to scale it safely while maintaining oversight, consistency and trust.

Jesper Jønsson, Director of AI Products, Puzzel 

4. Can Nordic financial institutions escape the pilot graveyard? 

The average Nordic bank is running 15-30 AI pilots simultaneously. Most will never reach production – not because of bad technology but because of a broken strategy. The pattern is always the same: a proof of concept wins a budget, a pilot runs for six months, stakeholders celebrate the demo. But nothing scales, the P&L doesn’t move, the board asks where the ROI is and, inevitably, another cycle begins. We’ve been through this ourselves, and we built our way out of it. Let’s discuss what really works for aligning people, technology, and value engineering to capture the full potential of AI.         

Genady Chybranov, Head, BFSI Centre of Excellence Sigma Software

5. From blueprint to production: Modern banking at speed with AI, automation and compliance intelligence

This roundtable explores how financial institutions can move from strategy to execution, putting AI solutions quickly and safely into the hands of customers and employees. As firms face growing pressure to scale AI in highly regulated environments, delivery speed, governance and compliance intelligence are becoming critical to success. Join this discussion to examine how financial institutions can remove barriers to deployment and accelerate the delivery of real business value.

Christer, Hedström, Regional Sales Director Nordics, OutSystems

6. How to set the right level of ambition for AI

How ambitious should organisations really be with AI, and how do leaders set the right targets to turn ambition into real impact? How should organisations prioritize and follow up to ensure progress in the areas that matter most?

Karianne Sundahl, Head of data and analytics, Storebrand