Archives: Agenda
Business meeting 10
Business meeting 11
Business meeting 12
PART 5 OF THE GUEST JOURNEY: ON THE HORIZON – LOOKING TO THE FUTURE
Interactive Roundtables Discussions
Attendees can join 2x 30-minute discussions from a selection of topics led by industry experts.
1. Short-term Property Rentals Expansion: A Viable Option for Hoteliers?
From check-in to check-out, tech-savvy properties remove the staff from a seamless guest experience. Hear about learnings and successes from an entirely self-serving stay delivering personal touches and up-selling opportunities from afar
Ivana Tagliamonte, Co-Owner, Bellport Inn & Licensed Associate Real Estate Broker
2. Experiential Hospitality for Hoteliers of the Future
Guests travel to have unforgettable in-destination experiences, and hoteliers who recognise this see stronger core revenues through higher-spending guests, longer stays and better reviews
Fran Kauzlaric, Chief Commercial Officer, Turneo
Matija Marijan, Chief Executive Officer, Turneo
3. Do Digital Experiences & AI Foster Loyalty Better than Human Interaction?
From booking to check-out, guests can now breeze through their hotel stay without ever saying “hello” to a single staff member. AI and automation are redefining convenience—but does that mean stronger guest loyalty or just faster service?
Erlendur Steinn Gudnason, Co-founder & COO, Sweeply
Morning Refreshments & Networking Break
Opening Keynote: SPOTLIGHT: Encapsulating Resort Experiences in a Digital Age
- AI-driven website personalisation: Feature your customer’s future journey
- Digital content creation visualising the beauty in ‘ordinary’ hotel and resort experiences
- Tailor images to seasons and holidays at the click of a button
- Relationships that go the distance: Experience Bookers opting in for an overnight stay
SPOTLIGHT: Tech-Driven Wellness: Advancing the Medical Spa Experience
- Understanding the Medical Spa IT Landscape
- Accommodating to specialized needs vs. standard solutions
- Complying with legal and regulatory requirements
- Leveraging guest profiles for personalised offerings
- Future Trends in Medical Spa Technology