Generative AI is redefining customer service in the financial sector. Yet the real challenge is not launching a chatbot or automating a single process. It is scaling AI across channels and teams in a way that delivers consistent quality, lower cost to serve, and higher customer satisfaction. Scaling requires strong AI models, but even more importantly, it demands redesigned processes, trusted data, clear governance, and leaders willing to rethink how service is delivered.
Archives: Agenda
Chairman’s opening remarks and live audience poll
How mature is your organisation in harnessing AI?
The New Insurance Experience: Humans, AI & Trust
Simplicity, Trust & Agentic Experience
Secure AI & The Unbreakable Insurer
Technology, Engineering, Security, Real‑Time Intelligence & Future Capability
AI Driven Insurance Strategy Stage
Underwriting, AI, CX, Product, and Market Forces
AI & Intelligent Operations Stage
Automation, AI, Workflows, Operational Excellence
Reserved for Event Sponsor
Reserved for Smurfit Westrock
Strategies for Preserving Valuable Biomarkers in Blood
- Addressing logistical challenges in clinical trials for blood sample processing
- Implementing solutions to stabilise biomarkers at collection and simplify workflows