Archives: Agenda

• When do guests want human vs. digital service?
• Managing omni-channel engagement without fatigue
• The future of the lobby

Moderator: Ted Horner, Owner, E Horner & Associates

• Follow the money: Owners, operators, brands, and investors — who should pay for new tech?
• Can solutions really plug into CRS/PMS ecosystems without disruption?
• If a tool boosts guest experience but drains owner budgets, is it worth it?
• Future Models: Co-investment, revenue-share, or brand-led mandates — what’s next?

Moderator: Ted Horner, Owner, E Horner & Associates

• Can tech reduce staff shortages or does it just shift pressure?
• How is automation freeing up time for high-value tasks and augmenting services?
• Best practices from operators using staff tech
• Robots – what can they do for you?

Moderator: Ted Horner, Owner, E Horner & Associates

More Panelists TBC

• Practical and concrete ideas of how to implement AI for efficiency
• How to evaluate and prioritize investments
• The payback period: what owners and operators want to see
• Case studies: implementing AI into hotels today

Moderator: Nicholas Wyatt

Senior Representative, Gauvendi