Launching Large-Scale Guest-Centric Operations into a Digital Future

  • AI with a watchful eye: Transforming safety and security in direct-to-room models using AI CCTV
  • First-class inspiration from frictionless airline tech innovation
  • Bringing identity checks offline for seamless customer experiences
  • Redirecting the guest journey with reception locations driving more revenue
  • Overcoming voice recognition barriers for successful AI Contact Centre Bots

The Compliance Trap: Why Hotels Must Think Beyond the Checklist

  • How compliance standards have evolved since 2015 and their impact on the hospitality industry
  • Why many hotels continue to operate on outdated IT systems despite increasing security threats
  • The disconnect between compliance audits and achieving real cybersecurity protection
  • A practical approach to aligning compliance requirements with robust security solutions

Opening Keynote: Unpacking Emerging Market Trends

  • A world tour of shifting demands in travel and tourism
  • Where are we seeing the most investment?
  • The shooting 5 star: Growth hotspots in the luxury market
  • Design-Driven Destinations: How tech is paving the way for tourist marvels

Panel Discussion: Forging strong relationships and communication strategies as a clinical supply professional to enhance trial resilience and success

  • Breaking down silos to include clinical supply in other departmental discussions earlier
  • Bridging the gap between clinical supply, CMC, quality, clinical operations and other stakeholders
  • Utilizing robust relationships to be better prepared when running into problems conducting trials
  • Increasing the resilience of your trial through succinct collaboration