Archives: Agenda

• Make every guest feel like a VIP. From digital convenience to tailored experiences, hotels are redefining what true personalisation means. This session explores how hospitality leaders are elevating service standards, using technology, and rethinking the guest journey to deliver seamless, memorable stays.
  • From digital keys to in-room entertainment: How hotels are integrating technology to create frictionless, guest-centric experiences
  • BlendIng wellness, dining, and lifestyle experiences to drive deeper emotional connection and loyalty
  • How data-driven insights are shaping personalised service delivery without losing the human touch
  • Balancing operational efficiency with authentic, individualised experiences
  • Redefining guest loyalty in an era where personalisation extends beyond the hotel stay

Discover how hoteliers can align digital aspirations with real-world IT capabilities. ANTlabs shares its Hospitality 2.0 framework — showing how smarter connectivity, guest recognition, and seamless experiences can turn technology into a true driver of hospitality excellence.

• What does ROI really look like when tech enables smarter, guest-centric ancillary strategies?
• Utilising guest data to curate personalised offers and seamless upsells
• The tech stack behind modern ancillary services: from AI-driven F&B recommendations to integrated wellness bookings
• How reimagining ancillary services through a digital lens can unlock new revenue streams and elevate brand loyalty

Moderator: Ted Horner, Owner, E Horner & Associates

• Skytree uses Direct Air Capture technology to pull beverage-grade CO2 directly from the atmosphere for on-site use
• Generating CO2 locally removes the risks and high costs associated with volatile fossil fuel supply chains
• Switching to circular CO2 helps brands meet net-zero targets and satisfies consumer demand for sustainable products
• The modular Stratus units provide a scalable and high-purity carbonation solution powered by renewable energy

• Determining the optimal stage for CRO engagement to maximize efficiency
• Engaging CROs in protocol development to inform strategic decisions, including country selection and trial design considerations
• Leveraging CRO expertise by fostering a collaborative, partnership-driven relationship

Interactive roundtable sessions offer a unique opportunity to come together with your peers to share best practice and develop solutions to critical challenges facing the industry as a whole. Hosted by industry experts and each focused on a single issue, roundtables are an exciting, interactive way to build your personal network and learn from the experience and expertise of others.

Roundtable session lasts for 30 minutes and rotate