10:40 – 11:10 Business Meeting 1
11:15 – 11:45 Business Meeting 2
11:50 – 12:20 Business Meeting 3
Archives: Agenda
SESSION 1 ) Building the Foundation (Pre-Opening Tech)
The AI Agent is the New OTA: How to Win Bookings in the Next Era of Travel Distribution
- How will AI replace the OTAs?
- How to use AI to win over competitors?
- Unlocking hidden weapon: win with your commission
Chair’s Summary and Close of Day 1
Chair’s Opening Remarks: Setting the Scene & Welcome to the Forum
Opening Fireside chat: Redefining Hospitality for the AI Era – Innovation, Impact, and ROI
- Aligning digital, data, and human capital strategies across regional portfolios
- Balancing automation and personalisation – how technology is deepening, not diluting, the guest connection
- Designing for intergenerational experiences – how to create services that resonate equally with a 35-year-old and an 85-year-old guest
- Building agile operational models that can evolve with shifting traveller behaviour and market demand
- The new metrics of success – from profitability and efficiency to sustainability and brand value
Registration
Welcome Back to IHTF Asia
Fireside Chat: ‘If I Was CIO Again’: Tech Lessons From the Inside
- The biggest mistakes hotel groups made in tech adoption
- Why integrations with PMS, POS and CRM remain a nightmare
- Is AI the next revolution — or just the latest buzzword trap?
- What CIOs wish vendors would finally fix
- If they could start over: which systems and strategies would they choose today?
Developing the Global Now: How AI and Sustainability are Reshaping Hospitality in the UK and Asia
- The Global Context: Why Transformation Is Happening Now
- AI’s Growing Influence in Hospitality
- Sustainability as a Competitive Advantage
- Convergence: AI + Sustainability = The Future Hospitality Model
- Human Impact: Skills, Roles, and the Future Workforce
- What industry Leaders Must Do Now
Ugur Kaan Isbasaran, Founding Partner and Board Member, Isbasaran Group