Archives: Agenda

Roundtable 1) Overcoming Challenges with Creating Value for Loyalty Members

Roundtable 2) From Poolside to Trends, Serving Luxury Through Social Media: Opportunities Within the Middle East’s Luxury Hotel Market

Roundtable 3) How are Destinations Supporting Tourism in Hotels?

Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?
Roundtable 2) From Plate to Planet: Transforming Hotel Food Sustainability from Staff to Guest
Roundtable 3) A New Perspective on Revenue Optimisation: Enhancing Revenue Management Strategies

Taking F&B tech from theory to practice through key discussions on:

• Creating a harmonious service model that empowers guests to choose their preferred way to order and dine
• How leading hotels are using technology to enhance rather than replace human interactions
• Real success stories of hotels maintaining service excellence while expanding digital capabilities
• Strategies for training staff to confidently switch between digital and traditional service modes

In today’s hospitality landscape, guest loyalty is the key to sustainable growth and profitability. This session reveals how cutting-edge AI technology is revolutionising the way hotels engage with guests, boosting lifetime value and satisfaction. Discover how industry leaders are leveraging AI-powered insights to:

• Transform pre-arrival interactions into powerful revenue drivers
• Seamlessly integrate digital and physical touchpoints for a frictionless guest journey
• Personalise experiences at scale, setting new benchmarks in guest satisfaction

Unlock your hotel’s unique edge through employee-centric technological innovation