Archives: Agenda

Automating, reporting and interpreting the FCA directive. Avarto Connect explains.

• Plain language is designed to make banking transparent, accessible, and less stressful. Stripping away jargon and legalese in communications, benefits all financial services customers.
• How do you establish clear writing principles, to ensure their language is understandable, inclusive, and avoids complex, traditional banking terminology?

Are the next generation of financial services customers – the Gen Z and Gen Alphas really that different from their parents?

What will they be looking for to support their financial lives? And how will they want it delivered?

The modern contact centre is a hub of customer intelligence that not only supports multiple levels of experiences but can drive revenue growing insights and personalisation offerings.

How has the contact centre moved from an offsite cost centre to the centre of business for financial services firms?

Verint, explains.

Customer onboarding should be seamless, without stress and only happen once. How can firms make sure this happens?

How can firms reduce customer outages, maintain resilient infrastructure and avoid ending up on the evening news.

Finding, managing and analysing the most relevant and accurate data to support CX strategies to deliver timely and effective outcomes.

How can firms attract new clients, encourage switching services, without alienating their loyal customer base?