- Internal communication strategies
- Addressing fear and uncertainty
- Aligning incentives
- Building a culture of adoption
- Volume and velocity of interactions
- System capacity and resilience
- Monitoring and control frameworks
- Managing unpredictable workloads
- Moving beyond rules-based surveillance
- Explainability for enforcement and audit
- False positives vs missed risk
- Integration with trader oversight
- Real time decisioning across channels
- Data boundaries and consent
- Personalisation vs intrusion
- Commercial impact and customer retention
- Evidence frameworks for AI decisions
- Traceability from input to output
- Audit readiness for GenAI systems
- Lessons from early regulatory reviews
- Where trust is built or lost
- Transparency vs friction trade offs
- Behavioural design and reassurance
- Long term impact on customer relationships
