Archives: Agenda
Networking Break
Networking Break
Panel Discussion: Automation in Hospitality: Frictionless Journeys or Digital Overload?
- When do guests want human vs. digital service?
- Managing omni-channel engagement without fatigue
- The future of the lobby
Moderator: Ted Horner, Owner, E Horner & Associates
Business meeting 6
Business meeting 5
Business meeting 4
Networking Lunch
Networking Lunch
Panel Discussion: Who Pays, Who Gains? The Real Economics of Hotel Tech Innovation
- Follow the money: Owners, operators, brands, and investors — who should pay for new tech?
- Can solutions really plug into CRS/PMS ecosystems without disruption?
- If a tool boosts guest experience but drains owner budgets, is it worth it?
- Future Models: Co-investment, revenue-share, or brand-led mandates — what’s next?
Moderator: Ted Horner, Owner, E Horner & Associates