Real‑time personalisation.
Predictive service.
Are consumers ready and have they considered governance ?
What customers actually value.
Archives: Agenda
The Invisible Backbone: Application Security & Observability for 2026
Why observability is now board‑level.
How insurers detect issues earlier.
What changes in engineering and DevSecOps.
Underwriting 2.0: How AI, Data & Human Judgement Co Pilot Risk Decisions
How underwriting is being redesigned.
What AI does well vs humans.
The new rhythm of risk selection.
The New Risk Frontier: Climate Volatility, Emerging Perils & Systemic Exposure
Climate volatility is reshaping accumulation and pricing.
The growing protection gap and insurer retreat from high-risk regions.
How governments may intervene as markets become uninsurable.
Transition risk; evaluating liability-side exposure as economies decarbonise.
What insurers must redesign in modelling, capital and resilience.
Process Intelligence in Action: Where Insurers Found Hidden Waste
How process mining exposes bottlenecks.
What insurers discovered in real workflows.
The ROI of fixing invisible inefficiencies.
Afternoon Networking & Refreshments Break
The 5 year Bet Session – Short, Sharp Predictions from Industry Leaders
2030 predictions: hear from industry leaders why they predict insurance becomes invisible and embedded, coverage will be bundled into purchases with real-time, personalised pricing, and other scenarios impacting leading insurers in the next 5 years.
Failure Flash. What we tried, what broke, what changed
Three failures, three lessons.
What leaders would have done differently
What others can learn before they make the same mistakes
Insurance Black Mirror – Stress testing the failure models, so innovation doesn’t backfire. The risks we don’t want to talk about (but have to)
What happens when automation, IoT and AI create new systemic risks insurers aren’t ready for? The dark side of hyper connected infrastructure.
When prevention tech becomes a single point of failure.
The unintended consequences of autonomous decision making in underwriting, claims and risk selection.
This out of industry presentation will look at the governance, engineering and resilience rails needed to prevent a black mirror scenario.
Erica Mcewan tbc
The Disruptor vs The Giant: How the Next Generation of Insurers Will Win
How digital insurers redesigned claims, service and trust from scratch. What people can learn from disrupters beyond the hype.
The rise of preventative care linked insurance models.
What incumbents can adopt form health-adjacent innovation.
This is not simply what digital insurers do differently, it’s how they win and what others can take away from it.