Removing complexity, designing for clarity, what customers respond to.
Communicating complex models with clarity: from parametric, to usage based, to AI-driven pricing.
Inclusive design; ensuring products work for vulnerable and ageing customers.
Why simplicity is now a performance metric for retention and regulatory scrutiny.
Why clarity drives trust.
UX as a retention lever.
What insurers must simplify.
Designing for the future, not perfection.
What resilient architecture looks like.
Lessons from other industries.
Why CX is now a competitive differentiator in insurance.
The digital tools that actually improved customer outcomes.
What leading insurers changed, how they simplified products, and what customers actually value.
Senior representative : Seismic
How leading insurers are designing data for speed, accuracy and scale and connecting the dots across functions
The operational impact and gains of simplified data, faster decisions, fewer errors and better customer outcomes.
What changes when teams see the same truth and what a modern data backbone looks like in 2026.
what Allianz learned from supporting the Olympic and Paralympic games – a real-world test of operating at global scale, speed and precision.
How real time risk, cyber resilience and continuous readiness were built for an environment where failure is not an option.
Why insurers must now shift from traditional back-office models to performance critical infrastructure capable of world stage responsiveness
and trust.
Jason Howes, Chief Transformation Officer, Allianz UK.
How digital tools improved talent retention and reduced burnout.
The link between automation and employee experience.
How digital tools changed frontline work, what improved in productivity, accuracy and employee satisfaction.
The cultural and leadership shifts that made it possible.
What automation delivered and where expectation failed.
The difference between hype and operational truth.
How to scale automation safely and sustainably.
What operators want next.