Archives: Agenda

The shift from generic messaging to data driven journeys.

How personalisation lifted conversion and retention.

What distribution leaders are doing differently.

What leading insurers changed in workflow, data and product design to scale personalisation.

The roles that disappear, evolve, or emerge. How to hire for mindset, not modules.

The new skills insurers must build deliberately.

How leaders prepare teams for hybrid human AI workflows.

The impact of ageing workforces on capability planning.

Mental health as a core workforce resilience factor.

How insurers redesign roles to support wellbeing and retention.

Three automation projects that paid back in under 3 months.

What made them work: scope, governance, change management and more.

How to replicate these wins and scale automation.

Senior representative, UNIPRO

Human + Machine judgement: How hybrid decision making reshapes underwriting, claims, and operations

Evolving roles. The capabilities insurers needs as traditional roles shift or disappear

High performance culture: How insurers redesign workflows and governance for resilient AI enabled teams.

How expectations change when experiences get predictive: customers start to expect the insurer to know what they need next—before they ask.

What behaviour data tells you (in practice): where people lose confidence, what drives drop‑off, and which moments create value—shown through real insurer examples.

How to build it safely at scale: turning signals into “next best step” actions in real time, with the monitoring and guardrails that keep outcomes consistent.

 Senior representative, TBC

Underwriting + claims cycle time + agentic decisions.
How AI supports judgement, not replaces it.
Where cycle times dropped, what changed in risk selection.