Archives: Agenda
Human-in-the-loop: where do people sit in an agent-driven organisation?
As AI agents take on more responsibility, we examine how human roles evolve across financial services
- Redefining roles across operations, risk and compliance
- When intervention is required and how it is triggered
- Training and upskilling for an agentic workforce
- Avoiding over-reliance on automation
Coffee & networking
Coffee and networking
The AI operating organisation: redesigning teams and functions
- Embedding AI into business units
- New organisational structures
- Shifting ownership from IT to the business
- Aligning teams to AI delivery
Board oversight of AI: practical governance for senior leaders
- Risk appetite statements for AI
- Board reporting frameworks
- Challenging value and control claims
- What good oversight looks like
Measuring AI value: from productivity claims to financial outcomes
- Defining success metrics by function
- Separating efficiency from real value creation
- Tracking ROI across portfolios
- What gets stopped and why
Lunch & networking
AI versus AI fraud: defending against synthetic identity and deepfakes
- New attack vectors
- Behavioural analytics and authentication
- Monitoring and customer harm reduction
- Collaboration with regulators
AI for revenue: where value is actually being created in financial services
- Product innovation vs margin optimisation
- AI in sales, origination and cross sell
- Pricing, personalisation and yield
- Separating real revenue from internal productivity gains