Archives: Agenda
Business meeting 2
Business Meetings 1
Business Meetings 1
Fireside Chat: Meeting Client Expectation for Eco by Design – How Smart Systems and Digital Innovation Are Powering Greener Hotels?
- Embedding sustainability into hotel infrastructure while maintaining or enhancing the guest experience
- Waste, water, and energy: What smart solutions are leading the way?
- Using digital tools to monitor, manage, and communicate sustainability initiatives to guests
Moderator: Nicholas Wyatt, Head of R&A – Travel & Tourism, GlobalData
Revolutionizing guest communication: Agentic AI and beyond
Panel Discussion: Harnessing Tech Innovation to Meet Evolving Guest Expectations
- The rise of the hyper-personalised guest experience is here
- The connected guest: How tech is redefining experience & control
- Beyond convenience: Personalisation, empowerment, and the future of hotel stays
- Engineering engagement: Aligning tech strategy with the evolving guest journey
- How is guest culture affecting digital transformation
Moderator: Renée Nicole Wagner, PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management
Senior Representative, Passman
Panel Discussion: When Does Tech Pay Off? Balancing Cost-Cutting and Service in Hospitality
- Are we at risk of de-humanizing hospitality in the name of margin protection?
- Efficiency vs. experience: How far can we automate before the guest experience and loyalty suffers?
- Robots & AI: Game changers or just shiny gimmicks?
Moderator: Ted Horner, Owner, E Horner & Associates