Archives: Agenda

In today’s hospitality landscape, guest loyalty is the key to sustainable growth and profitability. This session reveals how cutting-edge AI technology is revolutionising the way hotels engage with guests, boosting lifetime value and satisfaction. Discover how industry leaders are leveraging AI-powered insights to:

• Transform pre-arrival interactions into powerful revenue drivers
• Seamlessly integrate digital and physical touchpoints for a frictionless guest journey
• Personalise experiences at scale, setting new benchmarks in guest satisfaction

Unlock your hotel’s unique edge through employee-centric technological innovation

Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?

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Roundtable 2) Challenges with Implementing AI into Hotel Operations – Where do we Start?

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Roundtable 3) How has Technology Impacted Hotel’s ESG Duty?

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According to GlobalData, 78% of travelers are more likely to book with properties that offer personalised experiences, with 50% willing to share necessary personal data to promote an personalised stay (Key Trends in Luxury Travel, 2024, p.10). Discover ways technology adoption can strengthen brand image and foster customer loyalty in this evolving industry.

Mr. Toh will explore how ANTlabs is enhancing the hospitality industry through innovative digital solutions. With over 20 years of R&D expertise, ANTlabs provides hotels and large venues with tools to improve guest experiences and generate new revenue streams. He will introduce the ANTlabs Hospitality Pyramid, highlighting the role of secure, high-speed connectivity and personalized in-room entertainment. Attendees will learn how these technologies can help hoteliers meet evolving guest expectations while optimizing operational efficiency and profitability.

Discuss real-world experiences in choosing technology solutions, cut through the complexity and share how hoteliers are finding the right tech for their guest’s needs. We’ll explore:

• How different hotels balance their budgets against must-have features
• What makes implementation successful (and what to avoid)
• Ways to ensure staff can actually use the technology effectively
• How to measure if you’re getting value for money