Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData
Archives: Agenda
Elevating Guest Experiences: Streamlining Guest Touchpoints for Hassle-Free Check Ins
Chaired by Ryan Haynes, Director, Haynes MarComs
PART 2 OF THE GUEST JOURNEY: FIRST IMPRESSIONS COUNT – ARRIVALS
Checkmate: Stopping a Hospitality Breach
- A walkthrough of a typical security breach
- The complexities of attribution
- Approaches for detecting and stopping threats
Keynote: Demo: All in One App: Pre-arrival Guest Communications
- Introduce your hotel and resort offerings to guests’ itineraries before they arrive
- Showcasing your brand’s best across all locations
- Opening the doors to upselling pre-arrival with push notifications
- The first step to personalised content for every guest
Interactive Case Study – AI LIVE in Action: Boosting Meetings & Events Revenue
- Streamlining Success: Transform manual workflows with AI
- Boosting Sales: Drive conversion through automation
- Collaboration Insights: Learnings from Radisson and hivr.ai’s partnership
- Live Demo: Experience real-time AI voice activation in action
MAPPING THE GUEST JOURNEY THROUGH TECHNOLOGY
One Platform, All Departments: Centralising Databases for Macro Insights and Profitability
- Connecting data points with a single interface across all business units
- Implementing a fully-encompassing solution without the need of multiple API’s
- Driving profits and productivity across accounts, procurement, revenue management, and HR
Panel Discussion: Practical AI Applications and Implementation to Supercharge your Hotel
- Hype or help? Finding real value for your business amidst the AI buzz
- Introducing tailored automation for all guest touchpoints
- Entering the Age of AI with marketing visibility and hotel bookings
- Identifying necessary applications or interfaces for AI integration
- Journey to the cloud: How AI solutions rely on robust data centres
Panel Discussion: Evolving Roles of OTAs in Revenue Management
- OTA perspectives on future trends shaping the hotel industry
- Sharing insights for competitive pricing, consumer behaviours, and travel service integration
- Embracing social media and other distribution platforms for travel and tourism
- Plan ahead: Preparing for travel agent M&A activity
- Assessing current CRS and Channel Manager applications for working with partners
- The next steps OTA-hotelier collaboration