- Balancing AI adoption with adapting to shifting Gen Z guests and talent.
- Reducing operational friction by meeting next-gen expectations around work and experience.
- Rethinking hotel strategy, spaces, and structures for a tech-forward future.
- Embedding sustainability into operations and the guest journey as a core next-gen expectation.
Moderator: Ted Horner, Owner, E Horner & Associates
Moderator: Ted Horner, Owner, E Horner & Associates
- Real-world experiences in choosing technology solutions, cut through the complexity and share how hoteliers are f inding the right tech for their guest’s needs.
- How different hotels balance their budgets against must-have features
- What makes implementation successful (and what to avoid)
- Ways to ensure staff can actually use the technology effectively
- How to measure if you’re getting value for money
Moderator: Ted Horner, Owner, E Horner & Associates
- When do guests want human vs. digital service?
- Managing omni-channel engagement without fatigue
- The future of the lobby
Moderator: Ted Horner, Owner, E Horner & Associates
