Archives: Agenda

Where conversational AI and automation have actually reduced cost-to-serve.

Case studies showing measurable gains in claims and customer operations.

How to scale AI safely with governance, transparency, and human oversight, what has changed in workflows, data and proof points from real deployments.

MODERATOR: Cherie Landman, Head of Sales, EMEA, Boost AI

• Why Agentic AI is unlike any other form of digital technology
• How can insurers apply it to create new levels of growth and value
• Global best (and worst) practices

As insurers face mounting operational and demographic pressures, we explore whether agentic AI can move beyond hype to become the industry’s next true transformation layer.

As insurers face growing pressure to process unstructured data faster and more accurately, document intelligence is becoming a critical capability across underwriting, claims, compliance and servicing workflows. We will go through

• Common implementation pitfalls: from poor data quality to disconnected workflows and low user adoption
• Exploring what is Agentic Document Extraction
• Where AI driven document processing is delivering measurable impact today across claims, underwriting and customer operation

• A pragmatic shortlist of AI use-cases where SMEs can realistically deploy now
• Vendor-evaluation criteria that filter for inspection-ready tools
• A budget-conscious framework for rolling out AI without acquiring governance debt

• Understanding how political priorities and leadership changes shape FDA expectations
• Balancing accelerated approvals and innovation with growing demands for robust evidence
• Navigating uncertainty around incentives, vouchers, and evolving policy frameworks
• Building flexible development strategies that can adapt to regulatory and political shifts

Moderator: Tia Williamson, Associate Director Development Operations Global Monitoring, Incyte