Archives: Agenda
Panel Discussion: Automation in Hospitality: Frictionless Journeys or Digital Overload?
- When do guests want human vs. digital service?
- Managing omni-channel engagement without fatigue
- The future of the lobby
Moderator: Ted Horner, Owner, E Horner & Associates
Beyond Chatbots: Designing the Boundary Between AI and Human Hotel Operations
Chairs opening remarks
Business meeting 6
Networking Dinner
Business meeting 4
Business meeting 5
Close of day one and networking drinks
Sponsored by M3Connect