- Value in volatility: how firms orchestrate pricing, delivery and client outcomes as AI shifts work from hours to results.
- People + trust: retaining data-literate talent (“stay” interviews) and governing AI ethics/liability as regulation tightens.
- Resilience at scale: navigating geopolitical fracture and regionalisation, how ecosystems/networks help firms and clients adapt faster.
Moderator: Susannah Streeter, Global Financial Commentator & Chief Investment Strategist, Wealth Club
- What “platform firms” look like by 2030: AI-assisted review and automated workflows as the operating system, removing manual bottlenecks and partner-dependent processes.
- The next core stack: unified data as a single source of truth, portals/self-service replacing email, predictive insights becoming a standard client deliverable.
- Competitive differentiators: AI-driven client engagement, mandatory digital ID, and cyber/security standards as selection criteria—how to prioritise investments now.
Chair & moderator: Mark McNee, Commercial Director, Acting Office