Archives: Agenda

The Impact of Data & AI: Rethinking Your CX

This session explores how data and artificial intelligence (AI) are transforming the way financial services engage with customers to deliver better outcomes.

Attendees will gain insights into leveraging AI-powered tools such as conversation intelligence to enhance CX through data driven personalisation, real-time interactions and the use of data to gain deeper insights into customers behaviours.

We will also dive into how technology can help to address industry challenges such as regulations, employee engagement and customer expectations.

The Great Debate: Leveraging automation and AI to save time and costs

• Exploring factors affecting costs and time efficiency
• Re-evaluating strategies and tools supporting automation and GenAI to optimise performance
• Risks vs results: Can taking risks possible help to generate better results?
• How is your business saving time and boosting productivity?

Enhancing CX and reducing operational cost with boost.ai and large language models

In today’s competitive business environment, delivering exceptional customer experiences (CX) while reducing operational costs is paramount for organizations looking to stay ahead of the curve. This session will explore how companies can achieve this delicate balance by leveraging the power of boost.ai and large language models (LLMs), such as OpenAI’s GPT-4.

Boost.ai UK Lead, Cherie Landman, will be joined by Adam Rathbone from our Technical Pre-Sales team to discuss the transformative potential of the boost.ai conversational AI platform and demo its hybrid integration of LLMs.

Building the AI-powered bank

• How AI is powering the future of financial services?
• Building AI-enabled applications for customer acquisition and retention
• Using AI solutions to create robust fraud detection and prevention systems
• How can the GenAI trust issue be solved?