Archives: Agenda

• Making environmentally conscious choices when selecting packaging materials: what options are available and which are the most sustainable?
• Pros and cons of active and passive containers when it comes to sustainability in temperature control
• Methods of lowering the carbon footprint of pharma supply chains beyond just packaging
• Balancing cost, quality and sustainability in clinical supply chains
• How can your supply chain logistics contribute to meeting both internal and external sustainability targets?

• Emerging themes and technology advancements in biopharma
• Leveraging data to predict the outlook for 2025 clinical trials
• Trends, key players, opportunities, and threats in clinical trial outsourcing
• Latest biopharma investor activity: venturing financing, IPOs, and grants

Visit our exhibitors’ booths throughout the day and collect stamps in order to enter our Prize Draw and be in for a chance of winning Apple devices or Amazon vouchers. The Prize Draw will take place in the Exhibition Hall. Make sure you don’t miss out!

Visit our exhibitors’ booths throughout the day and collect stamps in order to enter our Prize Draw and be in for a chance of winning Apple devices or Amazon vouchers. The Prize Draw will take place in the Exhibition Hall. Make sure you don’t miss out!

Key takeaways: Modernizing the Claims Journey to Build Customer Trust in 2025

• Boost claims experience ratings to 95% with personalized, interactive communications
• Reduce claims meetings by 50% with proactive, timely communications

The claims process is the most emotionally charged moment in a customer’s journey. It’s a key determinant of whether they renew, leave, or become a vocal advocate. This session should frame claims modernization as a strategic lever for customer retention and satisfaction.

Build customer trust during the claims process. Send proactive, personalized communication and deliver real-time updates on claims status, next steps, and resolution timelines with EngageOne enables. Keep customers informed and reassured throughout this emotional process.