- AI with a watchful eye: Transforming safety and security in direct-to-room models using AI CCTV
- First-class inspiration from frictionless airline tech innovation
- Bringing identity checks offline for seamless customer experiences
- Redirecting the guest journey with reception locations driving more revenue
- Overcoming voice recognition barriers for successful AI Contact Centre Bots
Archives: Agenda
Lunch & Networking Break
Stream A: Staff Operations: Preparing for Guest Arrivals
Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData
The Compliance Trap: Why Hotels Must Think Beyond the Checklist
- How compliance standards have evolved since 2015 and their impact on the hospitality industry
- Why many hotels continue to operate on outdated IT systems despite increasing security threats
- The disconnect between compliance audits and achieving real cybersecurity protection
- A practical approach to aligning compliance requirements with robust security solutions
Opening Keynote: Unpacking Emerging Market Trends
- A world tour of shifting demands in travel and tourism
- Where are we seeing the most investment?
- The shooting 5 star: Growth hotspots in the luxury market
- Design-Driven Destinations: How tech is paving the way for tourist marvels