Unlocking the Future of Payment Investigations: Automation, AI, and Innovation
Archives: Agenda
Close of Conference & Drinks Reception
Key Pillars of Digitalization and Omnichannel Strategy In Financial Services
- Highlighting the potential initiatives of AI in transforming both customer experience and operational efficiency
- Examples of AI summaries and Conversational AI
- Leveraging AI to save time, ensure consistency, and improve the quality of customer follow-ups and freeing up advisors to focus on deeper customer engagement
A Series of Sector-Specific Roundtables (Sponsor-focused)
Interactive roundtable sessions offer a unique opportunity to come together with your peers to share best practice and develop solutions to critical challenges facing the industry as a whole. Hosted by industry experts and each focused on a single issue, roundtables are an exciting, interactive way to build your personal network and learn from the experience and expertise of others. Each roundtable session lasts for 30 minutes, and delegates may attend up to 3 roundtables.

SESSION 4: FUTURE OPPORTUNITIES
SESSION 3: Overcoming the Challenges in AI
Afternoon Break and Networking
Is Your Data Ready for GenAI?
- How can finance teams prepare their data?
- De-silo your data legacy landscape
- Spotting and preventing generative AI hallucinations
- Use case examples across the financial services ecosystem
Enhancing Test Data Generation with AI: A Case Study from a Swedish Digital Bank
Having suitable test data is key to successfully orchestrate a testing project. The banking industry, with its inherent nature of sensitive data, poses challenges to testing professionals. While there are indeed scenarios where obtaining suitable test data is almost impossible, there are more scenarios than it appears to be where, by using little bit of innovative thinking, we can obtain necessary test data. To even expedite such an approach, we can successfully use AI. In this talk, Indranil will demo how his team has successfully used AI to generate necessary test data on demand and automated the whole process.
Panel Discussion: Cultivating a Culture of Ethical AI Use – Pioneering with Purpose
- How can you ensure the responsible use of AI?
- Complying with evolving regulations
- Can AI be used to monitor and control itself, creating a cycle of ethical compliance?
- Building a competitive advantage on the responsible use of data and ethical AI
- Prioritising people over systems