- Automation vs augmentation: where AI should replace tasks not people and where human touch wins
- Where it pays back fastest: UK labour economics and the roles/processes most suited to automation
- What’s working on the ground: best practices from operators using workforce tech —plus robots/AI: genuine game changers or expensive gimmicks?
- Proving impact and getting teams onboard: productivity, service quality and retention metrics
Senior industry representative
- Human vs digital: where UK guests prefer people or self-service
- Omnichannel, not overload: connect channels without spamming guests
- Future lobby: rethinking space and service around automation
- Personalisation vs privacy: use data responsibly under UK GDPR
- Proven ROI: focus on tech that cuts cost and improves quality
Senior industry representative
Senior speaker, Zonal Retail Data Systems
Senior speaker, Purchase Plus
- Who pays for what in UK hotel tech?
- Can new tools integrate with PMS/CRS without disruption?
- Do guest-experience gains justify the cost to owners?
- Which funding model comes next: co-investment, revenue share or brand mandate?
Moderator: Nicholas Wyatt, Head of R&A – Travel & Tourism, GlobalData
Panellists to be announced
