- The key to using guest data to drive reservation volume with competitive offerings
- Calculating revenue per guest for increased monetising opportunities and effective inventory planning
- Measuring performance on the whole guest experience
- Maximising revenue with attribute-based pricing and tailored upgrades from behavioural insights
- Harnessing AI software for Business Intelligence and hyper- personalisation
Archives: Agenda
Leading the Way: The Early Adoption of AI Agents in Guest Journeys
- Learn how AI agents are the new interface between technology and service delivery
- Explore the tangible benefits of AI-driven innovation at each step of the digital guest journey
- Take charge of your hospitality operations by leveraging AI agents to make smarter decisions
Afternoon Refreshments, Networking & Prize draw
Afternoon Refreshments, Networking & Prize draw
Business meeting 1
Business meeting 2
Launching Large-Scale Guest-Centric Operations into a Digital Future
- AI with a watchful eye: Transforming safety and security in direct-to-room models using AI CCTV
- First-class inspiration from frictionless airline tech innovation
- Bringing identity checks offline for seamless customer experiences
- Redirecting the guest journey with reception locations driving more revenue
- Overcoming voice recognition barriers for successful AI Contact Centre Bots
Stream B: Elevating Guest Experiences: Setting the Tone of the Stay From the First Click
Chaired by Ryan Haynes, Director, Haynes MarComs