Archives: Agenda

• Should younger clients look at
• philanthropy as a way to become sustainable?
• How should banks be personalising and marketing sustainable offerings for the younger clients?
• Empowering and growing a green mindset to create a better societal impact

• Introduction to PEF: a 100% bio-based and recyclable polyester packaging material for the food & beverage industry
• Update on production and partnerships in the beverage segment.
• Plastic packaging versus glass and aluminium packaging for the beverage industry: costs and benefits
• Zoom in to the growing Ready To Drinks Market and highlight the key trends in the aluminium markets

• Why is sonic important?
• Storytelling through sound in Beer
• Modernising communication of historical values as an 800-year-old brand

Interactive roundtable sessions offer a unique opportunity to come together with your peers to share best practice and develop solutions to critical challenges facing the industry. Hosted by industry experts and each focused on a single issue, roundtables are an exciting, interactive way to build your personal network and learn from the experience and expertise of others. 

Each roundtable session lasts for 30 minutes, and delegates may attend up to 2 roundtables 

Roundtable 1) Looking to new ways to design for the complete customer journey…not just the digital 

Moderator:  

Roundtable 2) Utilising tools to ignite digital inclusion in customer experience 

Moderator:  

Roundtable 3) Exploring AI Horizons  

It has been argued that AI is overhyped. Sprinkle some AI on your tech and all will be fine – without sufficient consideration of the utility it can provide.  

How can we inspire ourselves and colleagues to push beyond the hype surrounding AI to truly improve customer experiences? 

Moderators: Jonathan Rez, Head of Service Design, Bank of England and Amy Lynch, Senior Service Designer, Bank of England   

• How AI serves as an intelligent decision support system, providing agents with real-time information and insights
• Discover AI-driven tools that augment the agent’s ability to understand customer needs, preferences, and emotions
• Improve workplace efficiency, reduce operational silos and achieve a workforce empowered by AI-driven tools

• How do we use AI and automation to drive high quality customer experience? 
• Discuss best use cases such as chatbots, personalised product recommendations, fraud detection, and onboarding 
• Examine implementation considerations needed before transforming your business 

• Discuss how the financial services customer expectations have evolved
• Why every bank employee plays a role in delivering trust and customer experience
• Answer the question: why trust is the foundation of customer experience?