Archives: Agenda

• Can tech reduce staff shortages or does it just shift pressure?
• How is automation freeing up time for high-value tasks and augmenting services?
• Best practices from operators using staff tech
• Robots – what can they do for you?

Moderator: Ted Horner, Owner, E Horner & Associates

More Panelists TBC

• Practical and concrete ideas of how to implement AI for efficiency
• How to evaluate and prioritize investments
• The payback period: what owners and operators want to see
• Case studies: implementing AI into hotels today

Moderator: Nicholas Wyatt

Senior Representative, Gauvendi

• Embedding sustainability into hotel infrastructure while maintaining or enhancing the guest experience
• Waste, water, and energy: What smart solutions are leading the way?
• Using digital tools to monitor, manage, and communicate sustainability initiatives to guests

Moderator: Nicholas Wyatt, Head of R&A – Travel & Tourism, GlobalData

• Exploring rate of AI adoption by hoteliers and current use cases
• Understanding why AI adoption in lodging struggles compared to other adjacent industries
• Examining relevant lodging-adjacent industry AI use cases, and where hoteliers can learn from said use case

• Are we at risk of de-humanizing hospitality in the name of margin protection?
• Efficiency vs. experience: How far can we automate before the guest experience and loyalty suffers?
• Robots & AI: Game changers or just shiny gimmicks?

Moderator: Ted Horner, Owner, E Horner & Associates

• The rise of the hyper-personalised guest experience is here
• The connected guest: How tech is redefining experience & control
• Beyond convenience: Personalisation, empowerment, and the future of hotel stays
• Engineering engagement: Aligning tech strategy with the evolving guest journey
• How is guest culture affecting digital transformation

Moderator: Renée Nicole Wagner, PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management

Senior Representative, Passman