8:45 am Conference opens
Welcome to The Digital Transformation in Insurance Conference
Welcome to The Digital Transformation in Insurance Conference
The social purpose of insurance is to pay claims during times of crisis – every day insurers pay £37m in motor and home insurance claims alone. Yet many customers still feel disengaged.
With the regulator focused on competence, customer outcomes and culture, building a genuine profession will become increasingly important.
This session looks at how digital transformation of insurance might impact upon this aim and highlights some of the opportunities and challenges that could emerge.
Development Director
Chartered Insurance Institute
Founder and CEO
MeetSherpa.com
Founder and CEO
MeetSherpa.com
Insurance like most major industries is trying to address the ever more demanding and empowered digital consumer. In order to meet expectations insurers must increase product personalisation, reduce time to market and digitise business logic. Rising up to the challenge requires automation powered by AI.
Lead Data Scientist EMEA
DataRobot
We welcome Bartosz Golba from GlobalData to present his research into impact of COVID-19 and how the insurance industry is reacting to, and adapting to, these challenges using digital solutions.
Research Director, Financial Services
GlobalData
Research Director, Financial Services
GlobalData
The insurance industry is undergoing a cycle of transformational change. This cycle presents challenges and opportunities as a result of the impact of new regulations, the number of innovative technology solutions being deployed, shifts in customer expectations, and increased competition from insurtech players.
To navigate such change, insurance organisations need access to the right tools, skills and technologies to be able to stay ahead. But what are they and how can you assess what you currently have, what you need for the future and how you can use technology investments for better customer experiences, improved operational efficiencies and stay ahead of the competition?
In this presentation Marlon Bromfield Head of Propositions and Innovation at Sopra Steria will cover:
Head of Propositions and Innovation
Sopra Steria
Harnessing innovative technology to deliver a better customer experience, drive increased retention and higher business growth.
Head of Corporate Affairs
British Insurance Brokers’ Association
Head of Corporate Affairs
British Insurance Brokers’ Association
Key points:
Corporate Vice President and General Manager EMEA
eBaoTech
Join Ian Bartholomew as he discusses:
Audience questions also welcome.
Co-Founder
FloodFlash
Head of Claims Operations
Allianz Insurance
Head of Claims Operations
Allianz Insurance
Now more than ever, every contact counts in your customer service operation and the notion that manual QA and customer survey data with their statistically imprecise results is giving way to the significant advantages of 100% interaction analytics. Contact Centre professionals and industry insiders now universally recognise that speech analytics is the must have technology for Insurance organisations to support regulation adherence, improved agent performance & customer satisfaction, reduced operating costs and increased sales revenue. While the gains from automated analytics in agent performance, voice of the customer insights and optimal contact centre outcomes is real, for some, the notion of migrating from a manual QA and survey only CX analysis can appear to be a daunting process. It doesn’t have to be!
Join CallMiner’s Mark Lockyer as he overviews how the technology works and how speech analytics can be configured to support the measurement and improvement of customer experience both in crisis and periods of normalcy, highlighted by actual customer case studies with real, sustained outcome improvement results.
Sales Director UK & EMEA
Call Miner
Chief Analyst, Tech Thematic Research
GlobalData
Chief Analyst, Tech Thematic Research
GlobalData
How businesses of scale have embraced User Experience design to improve the efficiency of their internal systems to save time and money – and what the insurance industry can learn from these examples.
Instinctive demonstrates how User Experience design improves operational efficiency for businesses that have internal systems, as well as broker and retail channels.
Using examples from fintech, eCommerce and utilities such as Legal & General and Utility Warehouse; Instinctive brings a fresh perspective and insight from businesses that have benefited from User Experience design as part of their own Digital Transformation journey.
Managing Director
Instinctive
Managing Director
Instinctive
Head of Change
Admiral
Head of Change
Admiral
Exploring how to deliver bespoke investing, savings, and advice propositions quickly – keeping costs low and operations lean.
COO
Nucoro
Managing Director
ERGO Digital IT
Managing Director
ERGO Digital IT
Welcome to The Digital Transformation in Insurance Conference
The insurance industry is increasingly adopting technology into a number of different polices allowing providers to increase engagement with policyholders, improve the claims process and even gamify policies. It is crucial for the industry to understand which products consumers are most comfortable for technology to be incorporated within, in order to maximise the potential benefits.
Senior Analyst
GlobalData
Founder and CEO
MeetSherpa.com
Founder and CEO
MeetSherpa.com
Insurance like most major industries is trying to address the ever more demanding and empowered digital consumer. In order to meet expectations insurers must increase product personalisation, reduce time to market and digitise business logic. Rising up to the challenge requires automation powered by AI.
Lead Data Scientist EMEA
DataRobot
CIO, Head of Generali UK IT and GC&C IT
Generali
CIO, Head of Generali UK IT and GC&C IT
Generali
The insurance industry is undergoing a cycle of transformational change. This cycle presents challenges and opportunities as a result of the impact of new regulations, the number of innovative technology solutions being deployed, shifts in customer expectations, and increased competition from insurtech players.
To navigate such change, insurance organisations need access to the right tools, skills and technologies to be able to stay ahead. But what are they and how can you assess what you currently have, what you need for the future and how you can use technology investments for better customer experiences, improved operational efficiencies and stay ahead of the competition?
In this presentation Marlon Bromfield Head of Propositions and Innovation at Sopra Steria will cover:
Head of Propositions and Innovation
Sopra Steria
Head of Insurance
Flock
Head of Insurance
Flock
Key points:
Corporate Vice President and General Manager EMEA
eBaoTech
Head of Digital Ecosystems R&D
Swiss Re Institute
Head of Digital Ecosystems R&D
Swiss Re Institute
Welcome to Day Two
Richard Beaven, COO of Brightside Group will be available to answer audience questions.
Chief Operating Officer (COO)
Brightside Group
Visit the Exhibition – or make yourself a cup of tea!
Visit the exhibition – or make yourself a cup of tea!
Harnessing innovative technology to deliver a better customer experience, drive increased retention and higher business growth.
Group CEO
Aston Lark
Group CEO
Aston Lark
Head of Behavioural Research, Swiss Re Institute
Swiss Re
Head of Behavioural Research, Swiss Re Institute
Swiss Re
We welcome FORCS to discuss how they deliver innovative Enterprise solutions and superior customer service, helping clients to transform into a digital organization.
FORCS
Chief Digital Officer
Vitality
Chief Digital Officer
Vitality
In this session we welcome Bryan Phillips from Coverly to discuss how they have integrated insurance data wit online cloud accounting to ensure a streamlined quote process.
Product Director
Coverly
Product Director
Coverly
Take a break to visit the virtual exhibition – or make yourself a cup of tea!
Discussing how innovative start ups have been supported at Lloyds Lab and the successes they have seen thanks to their digital solutions.
Head
Lloyd’s Lab
Head
Lloyd’s Lab
Join this informal discussion by Ranila Ravi-Burslem, SME Solutions Director at insurance leaders Aviva as she explores the growing opportunity of the SME market. How can insurers use digital to transform their engagement with SME customers?
SME Solutions Director, Corporate, UK Insurance
Aviva
SME Solutions Director, Corporate, UK Insurance
Aviva
Welcome to Day Two
Head of Futures
Hiscox
Head of Futures
Hiscox
Propositions Development Director
RSA
Propositions Development Director
RSA
We welcome FORCS to discuss how they deliver innovative Enterprise solutions and superior customer service, helping clients to transform into a digital organization.
FORCS
An alternate look on how fraud can be combatted using art and science.
Associate Director
BGL Group
Associate Director
BGL Group
We welcome Matthew Reed to discuss how Equipsme have utilised digital tools to ensure that they can still support their customers during this uncertain time in the face of COVID-19.
Managing Director and Founder
Equipsme
Managing Director and Founder
Equipsme
Take a break to visit the virtual exhibition – or make yourself a cup of tea!
AXA UK is using robotics to improve employee productivity as well as customer and employee experience. In this talk, Simon Clayden will share some real-world automation use cases, as well as some top tips on how to develop the skills an organisation needs to enable the workplace of the future.
COO Technology
AXA
COO Technology
AXA
Head of Financial Crime
Covéa Insurance
Head of Financial Crime
Covéa Insurance
To enquire about sponsorship opportunities for the conference, please contact:
Ben Lloyd-Davies
Head of Business Development
T: +44 207 936 6552
E: BenLloyd-Davies@arena-international.com
If you are interested in speaking at the event please contact:
Lu Tikrity
Programme Director
T: +44 (0) 161 359 5349
E: lu.tikrity@arena-international.com