International Hotel Technology Forum - Asia Edition 2019

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Why attend?

WHAT TO EXPECT FOR 2019?

This year’s event will focus on: From disruption to adoption: Exploring how disruptive technologies are leading the way in the hotel industry Connecting Asia : Implementing AI, robotics, 5G, voice commands and mobile apps to enhance guest experiences and deliver exceptional services Identifying new business opportunities: Transforming the hotel industry through innovative technologies Collaborate with the biggest names in the industry through a number of unique session formats: Interactive presentations, panel discussions, roundtables and mini workshops on the latest topics are led by industry experts Tickets are limited to ensure a selective audience so click below now to secure your place before it runs out!

250+

ATTENDEES

25+

EXHIBITORS

20+

SPEAKERS

75%

Director+ level

250+

ATTENDEES

25+

EXHIBITORS

20+

SPEAKERS

75%

Director+ level

Agenda

  • 5 Nov 2019
  • 6 Nov 2019
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8 AM

Registration & Collection of Meeting Schedules & Refreshments

8:50 AM

Chair’s Opening Remarks & Welcome to the Forum

Speakers

9 AM

Opening Panel: The sky’s the limit! Building a virtual hotel

Improving the guest experience with enhanced technological enhancements including voice commands, robots and artificial intelligence
Understanding the balance between delivering exceptional services and experience while reinforcing hospitality
Implementing a frictionless transaction process through the use of biometrics, machine learning and block chain
Beyond automation: understanding how new technologies are not just to smooth out processes but enhances the guest experience
Gaining buy-in: demonstrating the benefits for advanced technologies

Speakers

9:30 AM

Smart hotel system and Intelligent hotel management software

Improving guest experience by preset scene(Check in/out Mode, Comfort mode/Reading Mode) and voice control.
Saving cost for hotel owner/management team by energy saving and less labour
Investment on smart hotel system will be paid back from more guests who prefer to stay in hotels with smart system.

Speakers

10:05 AM

Business Meeting 1

Each 30 minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 30 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

10:40 AM

Refreshments & Networking | Business Meeting 2

11:15 AM

Business Meeting 3

11:35 AM

Profiting from call-for-service innovation

How the latest products in call-for-service are moving away from phone apps and delivering real benefits:

Increasing revenue
Driving efficiency
Enhancing customer experience
Improving staff performance

Speakers

11:50 AM

The key to maintaining brand loyalty: keeping up-to-date with technological advancements

Understanding how digital transformation changes the dynamic and relationship with guests
Maximising in-room entertainment solutions to help to increase guests loyalty and hotelier revenues
Using the latest innovative technological knowledge to upscale guest experience
Ensuring your brand is not compromised when implementing new solutions and enhancing guest experience

Speakers

12:05 PM

PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry

Exploring a new wave of technologies in the industry and how guests use these for future experiences
Outlining the implications and opportunities with disruptive technologies for the hotel industry
Keeping it real – how does big data, artificial intelligence and block chain change the future landscape of the for the hotel industry?
Maximising guest centricity through the use of new technologies

Speakers

12:20 PM

Case Study Sharing hotel in Macau : Cashless payment brings better guest experiences with higher profit

MICE challenges to perform better year on year for the same event type
The benefits to lease a omni-channel platform solution that functions more than just a digital wallet platform
Keeping a secured open architecture system

Speakers

12:50 PM

Transforming Guest Experience through Payments for the Connected Traveler

Understanding the connected traveler and how their expectations are reshaping hospitality
Recognizing that one size doesn’t fit all – how can you cater to different travelers
Delivering an enhanced guest experience through digital transformation

Speakers

1:05 PM

PANEL: Engaging guests through connected technologies

This interactive interview session has been designed to allow the audience to ask questions via our interactive app Slido.

Exploring the demand for innovative hotel lobby technology to create an environment where guests want to spend their stay
Understanding what our guests want in technology and what we can provide through the use of social media
Connected the unconnected: ensuring guests are connected through a variety of innovative channels
Understanding the next revolution – analysing guest behaviour and trends to ensure you keep a competitive edge

Speakers

1:35 PM

Lunch & Networking

2 PM

AI in hotels – high tech or high touch? | Business Meeting 11

Singapore Institute of Technology

Speakers

2:20 PM

Business Meeting 4

2:55 PM

Catering to the 21st Century Guest In-Room Entertainment

Redefining the In-Room Experience
The Boom or Personal Content Streaming Services and Limitations of Streaming
Voice activated devices
Reaching out to the Guests on the Go

Speakers

3:10 PM

Roundtable Debates

RT 1 AI, block chain, robotics – maximising guest experience
Anurita Kapoor, Regional Marketing Director, Four Seasons

RT 2 Exploring social media management platforms to maximise guest engagement
Mouner Abou Alnour, Cluster Digital Marketing Director, Sheraton Resorts

RT 3 The future of voice activation
Terry Wan, Group Director, Information Technology, Wharf Hotels Management

3:25 PM

Home-from-home: Promoting in-room connectivity to keep guests entertained

Encouraging the use of apps to communicate with guest and enhance their experience
Utilising intelligent insights to create personalised service delivery improvements at all touch points
Understanding how 5G will impact the future of hotels

Speakers

3:55 PM

Session reserved for Danmagi

4:30 PM

Refreshments & Networking | Business Meeting 5

5:05 PM

Strategizing guest journey for building strong customer relationship / Meeting 6

Why CRM is important to L’hotel
How L’hotel Group realise and strategize guest journey
What had L’hotel Group implemented Salesforce CRM to enable the guest journey with the business impact

Speakers

5:40 PM

Moving visions to execution

The new technology landscape offers so many intriguing and ambitious opportunities – protel shares its thoughts on how they can be moved from being just vision or desire, into reality

Speakers

6:10 PM

Protel Sponsored Drinks Reception and Dinner

12 AM

Chair’s Closing Remarks

8:30 AM

Registration & Collection of Meeting Schedules & Refreshments

9 AM

Chair’s Opening Remarks

9:10 AM

Identifying new business opportunities in the hotel management industry

Understanding what our guests want in technology and what we can provide through the use of social media
Taking on the world – transforming the hotel industry through innovative technologies including AI, blockchain and robotics
Focusing strategic decisions on technology which will drive revenue and reduce costs to reduce time wasted in the decision-making process
Creating a strong brand to ensure guest loyalty and direct bookings
Meeting the expectations of millennials and preparing for generation Z

Speakers

9:50 AM

Session reserved for Furukawa Electric

10:25 AM

Refreshments & Networking | Business Meeting 8

11 AM

Business Meeting 9

11:50 AM

Future of budget hospitality in Southeast Asia

The pain points, trends, booming demand and changes happening in the budget hospitality sector in the different countries of SEA

Speakers

12:40 PM

Business Meeting 10

1:10 PM

Lunch & Networking

2:35 PM

Business Meeting 12

2:35 PM

Digital transformation: Implementing technological infrastructure to boost growth and drive innovation

  • Marking your territory: understanding cultural technology trends to stay ahead of the game
  • Forecasting for the future: understanding how digital transformation impacts the industry
  • Transforming your growth strategy: thinking outside the box
  • Delivering a personalised guest experience through the use of apps and artificial intelligence

Speakers

3:10 PM

Session reserved for Honeybadger Technologies

Speakers

Select a speaker to learn more

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RAYMOND DUMANAUW
VP Of IT Systems And M&E, PLP Properties
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CRYSTAL LI
Senior Industry Manager Travel & Luxury E-Commerce, Google
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ABBAS EL SHABASY
Regional Director Of Information & Technologies, Sunrise Resorts & Cruises
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BEN YOUNG
Director Of Marketing, HDL Automation
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PATRICK TAN
Managing Director, Givex Singapore
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INGO DIGNAS
CEO, Protel Hotelsoftware
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COLMAN HO
VP Group Marketing, Century City Holdings
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AHMED DISOKEY
Area Director Of Information Technology And Business Innovation, Luxury Brands, Accor Hotels
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LINDA VALLNER
VP Business Development , Protel Hotelsoftware
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MOUNER ABOU ALNOUR
Cluster Digital Marketing Director, Sheraton Resorts
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BRANDON CHAN
Design And Specialised Businesses, Singapore Institute Of Technology
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NIKOLAY BELOSHITSKY
CEO, Hoteza
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ED DAYAN
Investor, Dinggly
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TED HORNER
Owner, E Horner & Associates
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TERRY WAN
Group Director, Information Technology, Wharf Hotels Management
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JACK TAM
Group Director Of Innovation & Digital Transformation, L’hotel Group
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RAJESH DEWAN
Finance Director, Marriott
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ANURITA KAPOOR
Regional Marketing Director, Four Seasons
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SHRIKANT SHENOY
Senior Vice President Innovation, Digital Transformation & Strategy, Langham Hospitality Group
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VIKAS BHOLA
Regional Director, South Asia Pacific, Booking.Com
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ROSHAN KOONJA
CIO, Constance Hotels
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NATHAN BOUBLIL
Co-Founder & MD, ZEN Rooms

Nathan Boublil is co-founder and CEO of ZEN Rooms, now one of the leading hospitality companies in Southeast Asia (SEA). ZEN is dedicated to changing the state of budget hospitality in SEA through radical technological and operational improvements. ZEN grew to become within 4 years the largest and best-rated budget hotel franchise in the fast-growing Philippines and top 3 in SEA. With a team of 500 staff, ZEN is backed by Korean travel unicorn Yanolja and leading emerging market investors. Before becoming an entrepreneur, Nathan was previously Economic Advisor to the French Ministry of Foreign Affairs and an Investment Banker at Deutsche Bank in London. Economist by training, he graduated from the University of Cambridge where he was also a Research fellow. An avid traveler, he is fluent in 5 languages

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MARSHALL SILVER
Chief Commercial Officer, Reddoorz
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TOM MEYER
Vice President Operations LUXE Brands , Malaysia Indonesia And Singapore, Accor Hotels
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CHRISTOPHER CHAN
General Manager, Research & Technology, Peninsula Hotels
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MARK RADEMARKER
VP Travel & Hospitality APAC, Adyen
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MARTIN TSOI
VP Information Technology, Sands China
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TOMMY LAI
CEO, General Hotel Management
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