International Hotel Technology Forum - Asia Edition 2019

5 - 6

November

2019
  • Resorts World Sentosa
  • Free
  • Why attend?
  • Agenda
  • Speakers
  • Plan Your Visit
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Why attend?

WHAT TO EXPECT FOR 2019?

This year’s event will focus on: From disruption to adoption: Exploring how disruptive technologies are leading the way in the hotel industry Connecting Asia : Implementing AI, robotics, 5G, voice commands and mobile apps to enhance guest experiences and deliver exceptional services Identifying new business opportunities: Transforming the hotel industry through innovative technologies Collaborate with the biggest names in the industry through a number of unique session formats: Interactive presentations, panel discussions, roundtables and mini workshops on the latest topics are led by industry experts Tickets are limited to ensure a selective audience so click below now to secure your place before it runs out!

250+

ATTENDEES

25+

EXHIBITORS

20+

SPEAKERS

75%

Director+ level

250+

ATTENDEES

25+

EXHIBITORS

20+

SPEAKERS

75%

Director+ level

Agenda

  • 5 Nov 2019
  • 6 Nov 2019
Expand All

8 AM

Registration & Collection of Meeting Schedules & Refreshments

8:50 AM

Chair’s Opening Remarks & Welcome to the Forum

Speakers

Ted Horner
Owner, E Horner & Associates

9 AM

Opening Panel: The sky’s the limit! Building a virtual hotel

  • Improving the guest experience with enhanced technological enhancements including voice commands, robots and artificial intelligence
  • Understanding the balance between delivering exceptional services and experience while reinforcing hospitality
  • Implementing a frictionless transaction process through the use of biometrics, machine learning and block chain
  • Beyond automation: understanding how new technologies are not just to smooth out processes but enhances the guest experience
  • Gaining buy-in: demonstrating the benefits for advanced technologies

Speakers

RAYMOND DUMANAUW
VP Of IT Systems And M&E, PLP Properties
MARTIN TSOI
VP Information Technology, Sands China

9:30 AM

Smart hotel system and Intelligent hotel management software

  • Improving guest experience by preset scene(Check in/out Mode, Comfort mode/Reading Mode) and voice control.
  • Saving cost for hotel owner/management team by energy saving and less labour
  • Investment on smart hotel system will be paid back from more guests who prefer to stay in hotels with smart system.

Speakers

BEN YOUNG
Director Of Marketing, HDL Automation

10:05 AM

Business Meeting 1

  • Each 30 minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.
  • We’ll have over 30 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

10:40 AM

Refreshments & Networking | Business Meeting 2

11:15 AM

Business Meeting 3

11:35 AM

Profiting from call-for-service innovation

  • How the latest products in call-for-service are moving away from phone apps and delivering real benefits:
  • Increasing revenue
  • Driving efficiency
  • Enhancing customer experience
  • Improving staff performance

Speakers

ED DAYAN
Investor, Dinggly

11:50 AM

The key to maintaining brand loyalty: keeping up-to-date with technological advancements

  • Understanding how digital transformation changes the dynamic and relationship with guests
  • Maximising in-room entertainment solutions to help to increase guests loyalty and hotelier revenues
  • Using the latest innovative technological knowledge to upscale guest experience
  • Ensuring your brand is not compromised when implementing new solutions and enhancing guest experience

Speakers

RAJESH DEWAN
Finance Director, Marriott

12:05 PM

PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry

  • Exploring a new wave of technologies in the industry and how guests use these for future experiences
  • Outlining the implications and opportunities with disruptive technologies for the hotel industry
  • Keeping it real – how does big data, artificial intelligence and block chain change the future landscape of the for the hotel industry?
  • Maximising guest centricity through the use of new technologies

Speakers

SHRIKANT SHENOY
Senior Vice President Innovation, Digital Transformation & Strategy, Langham Hospitality Group
TOMMY LAI
CEO, General Hotel Management

12:20 PM

Case Study Sharing hotel in Macau : Cashless payment brings better guest experiences with higher profit

  • MICE challenges to perform better year on year for the same event type
  • The benefits to lease a omni-channel platform solution that functions more than just a digital wallet platform
  • Keeping a secured open architecture system

Speakers

PATRICK TAN
Managing Director, Givex Singapore

12:50 PM

Transforming Guest Experience through Payments for the Connected Traveler

  • Understanding the connected traveler and how their expectations are reshaping hospitality
  • Recognizing that one size doesn’t fit all – how can you cater to different travelers
  • Delivering an enhanced guest experience through digital transformation

Speakers

MARK RADEMARKER
VP Travel & Hospitality APAC, Adyen

1:05 PM

PANEL: Engaging guests through connected technologies

  • This interactive interview session has been designed to allow the audience to ask questions via our interactive app Slido.
  • Exploring the demand for innovative hotel lobby technology to create an environment where guests want to spend their stay
  • Understanding what our guests want in technology and what we can provide through the use of social media
  • Connected the unconnected: ensuring guests are connected through a variety of innovative channels
  • Understanding the next revolution – analysing guest behaviour and trends to ensure you keep a competitive edge

Speakers

AHMED DISOKEY
Area Director Of Information Technology And Business Innovation, Luxury Brands, Accor Hotels
TOM MEYER
Vice President Operations LUXE Brands , Malaysia Indonesia And Singapore, Accor Hotels

1:35 PM

Lunch & Networking

2 PM

AI in hotels – high tech or high touch? | Business Meeting 11

  • Singapore Institute of Technology

Speakers

BRANDON CHAN
Design And Specialised Businesses, Singapore Institute Of Technology

2:20 PM

Business Meeting 4

2:55 PM

Catering to the 21st Century Guest In-Room Entertainment

  • Redefining the In-Room Experience
  • The Boom or Personal Content Streaming Services and Limitations of Streaming
  • Voice activated devices
  • Reaching out to the Guests on the Go

Speakers

NIKOLAY BELOSHITSKY
CEO, Hoteza

3:10 PM

Roundtable Debates

  • RT 1 AI, block chain, robotics – maximising guest experience
  • Anurita Kapoor, Regional Marketing Director, Four Seasons
  • RT 2 Exploring social media management platforms to maximise guest engagement
  • Mouner Abou Alnour, Cluster Digital Marketing Director, Sheraton Resorts
  • RT 3 The future of voice activation
  • Terry Wan, Group Director, Information Technology, Wharf Hotels Management

3:25 PM

Home-from-home: Promoting in-room connectivity to keep guests entertained

  • Encouraging the use of apps to communicate with guest and enhance their experience
  • Utilising intelligent insights to create personalised service delivery improvements at all touch points
  • Understanding how 5G will impact the future of hotels

Speakers

ROSHAN KOONJA
CIO, Constance Hotels

3:55 PM

Session reserved for Danmagi

4:30 PM

Refreshments & Networking | Business Meeting 5

5:05 PM

Strategizing guest journey for building strong customer relationship / Meeting 6

  • Why CRM is important to L’hotel
  • How L’hotel Group realise and strategize guest journey
  • What had L’hotel Group implemented Salesforce CRM to enable the guest journey with the business impact

Speakers

Jack Tam
Group Director Of Innovation & Digital Transformation, L’hotel Group

5:40 PM

Moving visions to execution

  • The new technology landscape offers so many intriguing and ambitious opportunities – protel shares its thoughts on how they can be moved from being just vision or desire, into reality

Speakers

INGO DIGNAS
CEO, Protel Hotelsoftware
LINDA VALLNER
VP Business Development , Protel Hotelsoftware

6:10 PM

Protel Sponsored Drinks Reception and Dinner

12 AM

Chair’s Closing Remarks

8:30 AM

Registration & Collection of Meeting Schedules & Refreshments

9 AM

Chair’s Opening Remarks

9:10 AM

Identifying new business opportunities in the hotel management industry

  • Understanding what our guests want in technology and what we can provide through the use of social media
  • Taking on the world – transforming the hotel industry through innovative technologies including AI, blockchain and robotics
  • Focusing strategic decisions on technology which will drive revenue and reduce costs to reduce time wasted in the decision-making process
  • Creating a strong brand to ensure guest loyalty and direct bookings
  • Meeting the expectations of millennials and preparing for generation Z

Speakers

MARSHALL SILVER
Chief Commercial Officer, Reddoorz
CRYSTAL LI
Senior Industry Manager Travel & Luxury E-Commerce, Google

9:50 AM

Session reserved for Furukawa Electric

10:25 AM

Refreshments & Networking | Business Meeting 8

11 AM

Business Meeting 9

11:50 AM

Future of budget hospitality in Southeast Asia

  • The pain points, trends, booming demand and changes happening in the budget hospitality sector in the different countries of SEA

Speakers

NATHAN BOUBLIL
Co-Founder & MD, ZEN Rooms

12:40 PM

Business Meeting 10

1:10 PM

Lunch & Networking

2:35 PM

Business Meeting 12

2:35 PM

Digital transformation: Implementing technological infrastructure to boost growth and drive innovation

  • Marking your territory: understanding cultural technology trends to stay ahead of the game
  • Forecasting for the future: understanding how digital transformation impacts the industry
  • Transforming your growth strategy: thinking outside the box
  • Delivering a personalised guest experience through the use of apps and artificial intelligence

Speakers

MARSHALL SILVER
Chief Commercial Officer, Reddoorz

3:10 PM

Session reserved for Honeybadger Technologies

Speakers

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ALEJANDRO LAZCANO
Corporate Digital Sales Director, Palladium Hotel Group
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RAYMOND DUMANAUW
VP Of IT Systems And M&E, PLP Properties

Session Details:

Opening Panel: The sky’s the limit! Building a virtual hotel

2019-11-05, 9:00 AM

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MARSHALL SILVER
Chief Commercial Officer, Reddoorz

Session Details:

Digital transformation: Implementing technological infrastructure to boost growth and drive innovation

2019-11-06, 2:35 PM

Session Details:

Identifying new business opportunities in the hotel management industry

2019-11-06, 9:10 AM

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AHMED DISOKEY
Area Director Of Information Technology And Business Innovation, Luxury Brands, Accor Hotels

Session Details:

PANEL: Engaging guests through connected technologies

2019-11-05, 1:05 PM

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VIKAS BHOLA
Regional Director, South Asia Pacific, Booking.Com
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CHRISTOPHER CHAN
General Manager, Research & Technology, Peninsula Hotels
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ABBAS EL SHABASY
Regional Director Of Information & Technologies, Sunrise Resorts & Cruises
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CRYSTAL LI
Senior Industry Manager Travel & Luxury E-Commerce, Google

Session Details:

Identifying new business opportunities in the hotel management industry

2019-11-06, 9:10 AM

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MOUNER ABOU ALNOUR
Cluster Digital Marketing Director, Sheraton Resorts
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NATHAN BOUBLIL
Co-Founder & MD, ZEN Rooms

Nathan Boublil is co-founder and CEO of ZEN Rooms, now one of the leading hospitality companies in Southeast Asia (SEA). ZEN is dedicated to changing the state of budget hospitality in SEA through radical technological and operational improvements. ZEN grew to become within 4 years the largest and best-rated budget hotel franchise in the fast-growing Philippines and top 3 in SEA. With a team of 500 staff, ZEN is backed by Korean travel unicorn Yanolja and leading emerging market investors. Before becoming an entrepreneur, Nathan was previously Economic Advisor to the French Ministry of Foreign Affairs and an Investment Banker at Deutsche Bank in London. Economist by training, he graduated from the University of Cambridge where he was also a Research fellow. An avid traveler, he is fluent in 5 languages

Session Details:

Future of budget hospitality in Southeast Asia

2019-11-06, 11:50 AM

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RAJESH DEWAN
Finance Director, Marriott

Session Details:

The key to maintaining brand loyalty: keeping up-to-date with technological advancements

2019-11-05, 11:50 AM

View In Agenda
Next speaker
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BRANDON CHAN
Design And Specialised Businesses, Singapore Institute Of Technology

Session Details:

AI in hotels – high tech or high touch? | Business Meeting 11

2019-11-05, 2:00 PM

View In Agenda
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MARTIN TSOI
VP Information Technology, Sands China

Session Details:

Opening Panel: The sky’s the limit! Building a virtual hotel

2019-11-05, 9:00 AM

View In Agenda
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ROSHAN KOONJA
CIO, Constance Hotels

Session Details:

Home-from-home: Promoting in-room connectivity to keep guests entertained

2019-11-05, 3:25 PM

View In Agenda
Next speaker
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Jack Tam
Group Director Of Innovation & Digital Transformation, L’hotel Group

Session Details:

Strategizing guest journey for building strong customer relationship / Meeting 6

2019-11-05, 5:05 PM

View In Agenda
Next speaker
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SHRIKANT SHENOY
Senior Vice President Innovation, Digital Transformation & Strategy, Langham Hospitality Group

Session Details:

PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry

2019-11-05, 12:05 PM

View In Agenda
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TERRY WAN
Group Director, Information Technology, Wharf Hotels Management
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ANURITA KAPOOR
Regional Marketing Director, Four Seasons
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TOMMY LAI
CEO, General Hotel Management

Session Details:

PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry

2019-11-05, 12:05 PM

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Ted Horner
Owner, E Horner & Associates

In 1989, he established E Horner & Associates Pty Ltd  a Consulting Practice specializing in Technology Consulting to the Hospitality Industry  and  he is  now widely respected as Australia's leading consultant in this area .

 

 

In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) a not for profit body  which was established in the US  to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG .

 

In 2004 he was the first non US person to be elected to  the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry.

In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP ) who run  the largest hotel technology exhibition/conference in the world (HITEC ) and he served on this board for 3 years.

Has done consulting  assignments  in the following countries over the last 29  years Australia, New Zealand, Singapore, Indonesia, Sri Lanka, USA, Malaysia, Dubai, Papua New Guinea, and Fiji.

 

Session Details:

Chair’s Opening Remarks & Welcome to the Forum

2019-11-05, 8:50 AM

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COLMAN HO
VP Group Marketing, Century City Holdings
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PATRICK TAN
Managing Director, Givex Singapore

Session Details:

Case Study Sharing hotel in Macau : Cashless payment brings better guest experiences with higher profit

2019-11-05, 12:20 PM

View In Agenda
Next speaker
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NIKOLAY BELOSHITSKY
CEO, Hoteza

Session Details:

Catering to the 21st Century Guest In-Room Entertainment

2019-11-05, 2:55 PM

View In Agenda
Next speaker
Back
MARK RADEMARKER
VP Travel & Hospitality APAC, Adyen

Session Details:

Transforming Guest Experience through Payments for the Connected Traveler

2019-11-05, 12:50 PM

View In Agenda
Next speaker
Back
ED DAYAN
Investor, Dinggly

Session Details:

Profiting from call-for-service innovation

2019-11-05, 11:35 AM

View In Agenda
Next speaker
Back
BEN YOUNG
Director Of Marketing, HDL Automation

Session Details:

Smart hotel system and Intelligent hotel management software

2019-11-05, 9:30 AM

View In Agenda
Next speaker
Back
TOM MEYER
Vice President Operations LUXE Brands , Malaysia Indonesia And Singapore, Accor Hotels

Session Details:

PANEL: Engaging guests through connected technologies

2019-11-05, 1:05 PM

View In Agenda
Next speaker
Back
INGO DIGNAS
CEO, Protel Hotelsoftware

Session Details:

Moving visions to execution

2019-11-05, 5:40 PM

View In Agenda
Next speaker
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LINDA VALLNER
VP Business Development , Protel Hotelsoftware

Session Details:

Moving visions to execution

2019-11-05, 5:40 PM

View In Agenda
Next speaker

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